The stay was okay overall, but I was disappointed with the service. I requested a duvet for my baby's crib because there was no bedding provided. Unfortunately, I was told that none were available. Instead, I was given a towel to place on the hard wooden base of the crib, which was not suitable for a baby.
As a result, I had to use my own duvet for my baby and sleep without one myself. This was very inconvenient and not what I expected from Hilton since I have been in many of their hotels in Dubai and the service was top!. I am not happy with the level of service provided here in Luton.
Would like to give this 5/5 but I was kept awake for a while because the police were dealing with a guest in a room opposite me. This caused me to only have about 3 hours sleep and had to be up early for a flight.
Not really happy with that to be honest.
Room clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.
The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.
The staff were very polite, friendly and professional.
Overall, would choose to stay again.
Very nice hotel, staff don't go the extra mile but just enough. Had to mark down due to cracked window and poor view. Close to being 5 out of 5 but I'm gonna give it a 4.5 cos it was nice and I only looked out of the window on arrival