Good location and facilities for ski travel. Ski gear locker and the clothes dryer are available. no slipper and toothbrushes, you should bring it or buy from shop in the reception.
Staffs are kind and good at English so I didn't have any difficulty of communication. I recommend to buy a spa included ticket and enjoy the Finnish sauna. For the foods, you have to pay for the dinner buffet but the quality is really good. It was worth every penny. There was nothing inconvenient at all. If I had to pick one, there were no amenities in the bathroom only except soap.
Rooms are superb! Clean and good decoration. Breakfast are of high quality and provides a variety of choices. Staff are helpful. But parking costs 18 euros per night. Excellent location, just in the city centre. Shopping malls are 1 to 2 minutes' walk.
Excellent location, within 10 minutes walk to nearby supermarkets and bars. Bus stop for taking buses to Santa Claus Village and Railway Station is also nearby. Right next to the hotel there’s Beyond Arctic Adventures where we booked our Northern Lights Tour.
Breakfast buffet wasn’t a huge spread but still a pretty good selection overall. No hairdryer in our room, and the heater wasn’t really working. There’s a shared kitchen as well so we were able to cook our own meals.
JJon LiangWe stayed at Pyhalinna and overall found the apartment itself to be decent. The facilities inside the unit were quite complete and convenient. However, the cleanliness was disappointing — the bed sheets were not clean when we arrived. The funny (and slightly frustrating) part was that after we reported it, someone came to do a light cleaning of the room (even though we were previously told mid-stay cleaning required an extra fee), but the sheets still weren’t changed.
The property is ski-in/ski-out and located next to the “family slope,” but there are many areas that really need improvement. First of all, for beginners without a car, it takes around 30 minutes to walk down to the base area to rent equipment(experienced can use the shop on the mountain), and the path is quite unsafe. Honestly, this alone almost made me give a one-star review. Secondly, the so-called family slope wasn’t fully open, and the upper section was surprisingly steep — definitely not what we expected for a family-friendly run. Returning the rental equipment was also inconvenient; you must ski all the way to the bottom because the shop on the mountain doesn’t accept returns.
After returning our equipment, we were very lucky that the ski patrol officer Markus kindly offered to take us back up the hotel. We really appreciated his help — without him, it would have been another long and difficult walk.
There are simply many practical issues that should be improved. I truly hope the resort can learn from more established ski destinations to create a safer and more beginner-friendly experience.
The positive interactions with the staff were the main reason we didn’t give this place a one-star rating — they truly made a difference despite the other issues. Really thank you, Coach Joni, Peter, Markus, Joonathan and the other staff I didn’t get your name.
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
ผผู้ใช้ไม่ระบุชื่อRooms are superb! Clean and good decoration. Breakfast are of high quality and provides a variety of choices. Staff are helpful. But parking costs 18 euros per night. Excellent location, just in the city centre. Shopping malls are 1 to 2 minutes' walk.
ผผู้เข้าพักThe hotel is very convenient on traffic, with bus stop just opposite to the hotel. You can jump on the bus to Santa Claus Village and Airport at the bus stop. The room is very clean and the buffet breakfast is pretty good.
TTravelDakWhile it is not far from the Yllas ski resort and close to the Yllas swing, I would not say it is at an excellent location as it requires a further 15-min drive from the ski resort to get there. The room is okay and the beds are comfy. However, the hotel is relatively old and therefore, do not expect it to be as grand and fascinating as the new ones. The heater was not working properly during my stay in December last year but luckily the nights were not very cold. The breakfast is good and the private spa is fascinating.