โรงแรมที่มีสปาในภูมิภาคเมโทรโพลิตัน ชิลี

The location is very convenient, just about a five-minute drive from the airport, and there’s a free shuttle service as well. Breakfast had a great variety and the staff were very flexible and accommodating. The room cleaning wasn’t perfect, but that’s part of the charm in Latin America. They responded quickly to all my detailed questions, including the advance shuttle reservation.

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

The front desk staff doesn't seem to have any interest in working. No greeting and blackface throughout. Saw us struggling with luggage at the front door without providing any assistance. Both just stare at you. This hotel is very expensive with poor service. I guess you pay for the location and convenience.

ในชุมชนหรูรอบๆ มีร้านอาหารอร่อยๆ มากมาย และมีร้านอาหารจีนที่มีสตรีทฟู้ดอยู่ฝั่งตรงข้ามของโรงแรม มีอาหารแนะนำ 6 อย่าง แต่ละอย่างอร่อยมาก สั่งซื้อพระอรหันต์ชิลีหนึ่งขวดราคาใกล้เคียงกับซูเปอร์มาร์เก็ต การออกแบบและตกแต่งของโรงแรมเป็นศิลปะอย่างมาก และชั้นแรกมีประติมากรรมและภาพวาดขาย บริการดีมาก ห้องกว้าง อาหารเช้ามีให้เลือกเยอะ มีเครื่องดื่มต้อนรับ และสามารถไปที่ร้านอาหารเทอเรสบนชั้น 9 ได้ เพื่อนบอกว่าบริการดีกว่าบริการ Ritz Carlton ในบริเวณใกล้เคียงมาก ฉันยังยืมกาต้มน้ำจากแผนกต้อนรับไปต้มน้ำร้อน ร้านอาหารบนชั้นหนึ่งก็ดีมากและราคาสมเหตุสมผล นอกจากนี้ยังมีร้านอาหารญี่ปุ่นในโรงแรม มีห้างสรรพสินค้าอยู่สามแยกสี่แยก

It is a nice and clean hotel. We are very impressed with the clean and the comfort and it’s in good location very convenient to go to shopping center and have a nice restaurants around. It’s highly recommend to stay in this hotel.

Great room and beds and enjoyed breakfast.  But the shuttle instructions were very confusing- it’s quite a walk from outside airport where other services do pick up, and hard to find spot as it’s in the middle of the car park, but well inside the building which made no sense. I waited closer to entrance of car park and once realised it was not coming, had to pay for a taxi which cost $25USD. This was annoying as I booked expecting an easy transit and Aldi because I wasted time and energy after a long flight.

位置便利方便，因為聖地亞哥機場就是個中轉大機場一定要提前定，酒店位置很方便就在T2客運大樓對面！還有寄存行李，必須入住前就寄存，入住後退房了再寄存就不能寄存了！雙床房床也挺大，我們三個人一間房，兩個人睡一張床也不擠