โรงแรมที่มีสปาในภูมิภาคเมโทรโพลิตัน ชิลี

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

Great room and beds and enjoyed breakfast.  But the shuttle instructions were very confusing- it’s quite a walk from outside airport where other services do pick up, and hard to find spot as it’s in the middle of the car park, but well inside the building which made no sense. I waited closer to entrance of car park and once realised it was not coming, had to pay for a taxi which cost $25USD. This was annoying as I booked expecting an easy transit and Aldi because I wasted time and energy after a long flight.

ใกล้สนามบินสุดๆ ดีเยี่ยมสําหรับการขนส่ง บริการรับส่งสนามบินฟรีและเชื่อถือได้ คนขับให้คําแนะนําที่ชัดเจนเกี่ยวกับการรับและทําให้มันราบรื่น มีการนัดรับส่งสนามบินเมื่อมาถึงโรงแรม ห้องใหญ่เพดานสูง ไม่มีอะไรจะบ่นเกี่ยวกับห้องพัก แค่ไม่มีซุปเปอร์มาร์เก็ต/ร้านอาหารใกล้โรงแรม

Smooth Check In, and pleasant stay. love the 16th floor breakfast, the view is stunning.

Lo que hace el hotel especial es el servicio y atención de el personal, muy amables y muy atentos a las necesidades. En especial el servicio de Lucas que me ayudó a aclarar todas las que tenía sobre el hotel.

快離開聖地亞哥時住在這家酒店，水吧的咖啡很合我口味，房間寬敞而乾淨，交通也比較方便，旁邊有一個商場可以在裏面找餐廳吃飯，價格還很便宜，那麼缺點是什麼呢？我們入住的時候每個房間都有濃烈刺鼻的油漆味，晚上睡覺都要開着窗户，除此之外都很好

The front desk staff doesn't seem to have any interest in working. No greeting and blackface throughout. Saw us struggling with luggage at the front door without providing any assistance. Both just stare at you. This hotel is very expensive with poor service. I guess you pay for the location and convenience.

Came back here again after 5days trip to easter island. It is good that they keep the luggages. Location is just perfect. Three minutes from costanera center and 5 minutes from MUT. VERY nice neighborhood.

Amazing hotel right in the heart of town, walking distance to the restaurants, parks and city center. The rooms are on the smaller side but it wasn’t a problem at all. We’ve enjoyed the view from the pool, their wine bar and restaurant and cozy lounge with free coffee and delicious desserts. Everyone in our party staying in Santiago longer have extended their stay. Definitely staying here again when back to Santiago.

Excelente hotel, con piscina y sauna que pudimos disfrutar cómodamente y habitación verdaderamente de cuatro estrellas. Las vistas también son buenas y la ubicación inmejorable.