We absolutely love our brief stay at this hotel. The check in service was speedy and pleasant. The receptionists were friendly and went up and above to serve us. This is by far the best hotel for our trip to Xinjiang. There are 2 sets of complimentary washers and dryers for guests for which is really helpful. The only downside is there is only 1 set of lift (for our wing) and the wait can be long during peak breakfast hours.
Despite having the usual English language communication problems the overall experience was veey good, because of the disponibility and proactive attitude of the staff. I should add that breakfast needs improvement if the hotel intends to cater to international tourists as well, especially in the coffee section. Otherwise, very good experience!
ผผู้เข้าพักI have stayed at other Campanile in China, Beijing and Shanghai and i love it so i choose this at Khasgar but i am disappointed with the amenities, breakfast, room and cleanliness.
First they give us wrong type of room instead of superior room they given comfort room.
I was asking what type of room on my room number, she just said it is correct room as staff given. When i show the room we got with the picture on the web, staff suddenly silent.
There is no body lotion in the room, as i had experience at other Campanile. There is AC in the room but when we want to make room cold, staff said the AC only for warmer so what he offered was to open the window.
Can you imagine? While we felt hot inside the room, but AC can only for warmer and at that time dust storm just happened so you can feel dust everywhere and can hear also people talking outside as window open. Along the corridor also dirty especially the area of lobby, restaurant, and lift. Breakfast only offered Chinese buffet, no coffee machine, no dessert, no yoghurt, no western food. I was really satisfied with breakfast at other Campanile.
ผผู้เข้าพักPersonally, I would like to give 6 stars 🌟
It is one of the best boutique hotels I’ve stayed in across many countries. The highlight of my stay is definitely the exceptional service from every staff member. They are efficient, polite, friendly, and genuinely warm. The hotel’s design is unique, with each room having a different layout and high standard of furnishings. Rooms are spacious, spotless, and most importantly, completely free of any smoke smell, which is rare to find in China. It’s also incredibly quiet at night, giving me a wonderful restful sleep.
The location is great, within walking distance to several tourist spots and only about 20 minutes from the city centre, easily accessible by Didi or taxi. A heartfelt thank you to all the staff for making my Xinjiang journey complete with such a wonderful stay and memorable experience. Please 🙏🏻 keep the standard as excellent as it is now.