Despite having the usual English language communication problems the overall experience was veey good, because of the disponibility and proactive attitude of the staff. I should add that breakfast needs improvement if the hotel intends to cater to international tourists as well, especially in the coffee section. Otherwise, very good experience!
ผผู้เข้าพักI have stayed at other Campanile in China, Beijing and Shanghai and i love it so i choose this at Khasgar but i am disappointed with the amenities, breakfast, room and cleanliness.
First they give us wrong type of room instead of superior room they given comfort room.
I was asking what type of room on my room number, she just said it is correct room as staff given. When i show the room we got with the picture on the web, staff suddenly silent.
There is no body lotion in the room, as i had experience at other Campanile. There is AC in the room but when we want to make room cold, staff said the AC only for warmer so what he offered was to open the window.
Can you imagine? While we felt hot inside the room, but AC can only for warmer and at that time dust storm just happened so you can feel dust everywhere and can hear also people talking outside as window open. Along the corridor also dirty especially the area of lobby, restaurant, and lift. Breakfast only offered Chinese buffet, no coffee machine, no dessert, no yoghurt, no western food. I was really satisfied with breakfast at other Campanile.
ผผู้เข้าพักWe loved the Urumuqi Conrad! For our entire stay, the service was superb and attentive. We always felt very welcomed. The room was excellent and impeccably maintained. The executive lounge offered both afternoon tea and light dinner service. The staff was super nice and helpful.
The breakfast buffet was delicious and offered many made to order items.
The bell men and housekeeper all performed very well.
Overall, we highly recommend the Urumuqi Conrad.