A very good stay so far and it was made exceptional by two outstanding staff members.
刘玉 at Reception provided a wonderfully warm and offering excellent local tips. Her helpful attitude continued throughout my stay.
夏幸福 (Breakfast & Room Service) was incredibly attentive and cheerful. Her proactive and thoughtful service, whether in the dining room or delivering a meal, consistently enhanced my experience.
They are truly the hotel's greatest asset. In fact, their excellent service is the reason I chose to extend my stay from an initial 3 nights to 10 nights, and perhaps even further.
I had an amazing stay at this hotel! The room environment was beautifully designed — modern, clean, and super comfortable. I especially loved the in-room facilities, especially the projector, which made the stay feel extra enjoyable.
The room also had a big window with a beautiful street view of Suzhou, which made the stay even more relaxing and charming.
The staff were incredibly friendly and helpful throughout my stay. Every interaction was warm and genuine, and they really made me feel welcome.
Overall, everything was so good. I would definitely come back again and highly recommend this hotel to anyone visiting Suzhou.
ผผู้เข้าพักThe service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there.
The hotel package we took included the hot springs, spar and breakfast. It was worth it.
The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴.
So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake.
Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel.
Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place.
Best service ever. Keep up the good work!!!