Great location , walking distance to the CBD. Very convenient to walk around. Hotel has very high ceiling, old tradition heritage look, a different try for us .
Really lovely hotel, it was a little out from Airlie beach centre but the shuttle bus was perfect and not very expensive! The only thing was it wasn’t always that frequent but this is not the hotels fault!
It was a great stay, really friendly staff and clean throughout.
The best for family staying, a nice pool, and a jacuzzi I had briefly dipped in. Unfortunately, we got there on a heavy rain fall day. Therefore, some water activity wasn't available. We can sit at our patio and spot on the kangaroos. It's a relaxing ambiance. My kids love spending time in a pool.
Great location and secure no need at ease breakfast is yum coffee is hot can sit back and relax and enjoy the weekend and they have it covered the rest of your stay .
Thanks guys 10/10
Best part I loved was the balcony room 1502 pretty sure because this is right in the 0ath of fresh air .
And room service quick and affordable.
The Pullman is reliably good and the location is good except for a long walk. If the bus that transfers passengers from Brisbane International to Brisbane Domestic was to stop near the hotel it would save a long walk from the domestic terminal. Pleasant stay but a pricey hotel based on airport monopoly.
ผผู้เข้าพักFirstly, the room was excellent, ultra clean with bath and shower. The sheets were exemplary, bed very comfortable as were the pillows.
Bar fridge and microwave, toiletries in the bathroom.
Towels excellent.
Airconditioning excellent.
I was excited to see a very large, modern wide screen TV with onboard Android system.
Disappointed that no internet connection (so I could have used my own passwords for my streaming services.
Even more disappointed that there was no aerial connected, but I had brought my own tech and internet. I just switched off the TV.
Imagine my extreme displeasure to board the 3rd floor lift at 05:00 to have the doors closed - but no button worked!
I WAS TRAPPED IN THE LIFT!!!
I pressed the yellow emergency button for 5 seconds - no answer - pressed multiple times.
I phoned the hotel main number, so they could press the lift call button - no answer.
I phoned the 24/7 emergency 1300 number. The operator said she would send someone out - who would phone me with an ETA.
Getting anxious, being 60 years old with a heart condition, I dialled 000 to call the POLICE!
The dispatcher commended me on remaining so calm.
I assured her, being very hot in cramped spaces with very little air was definitely not conducive to my remaining calm.
They said to call 000 back if I got out before the fire brigade arrived.
Five minutes later I heard voices outside. Someone heard my banging on the lift doors and cries for help.
I GOT OUT
That night the guy on reception said sorry.
I explained that, although the room was marvelous - and that I did eventually get out, a man of my age and I'll health could have died - why wasn't anyone on duty to answer the damn lift emergency phone?
He said he was sorry.
ผผู้ใช้ไม่ระบุชื่อI was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
RRay_ToowoombaVery close to the Fortitue valley bar area.
Pool is small on the roof top so it’s not heated.
Generally quite good.
Not exactly located at the central CBD.
PPrasadThis hotel is spectacular!!! Not enough words can express how beautiful it is. Every staff member made you individually feel welcomed and genuinely looked after. Each person always had a smile and genuinely wanted to help. For example Gina and Alex in the breakfast restaurant Critique were extremely helpful and at your service. Rahul at reception was helpful and explained all the hotel facilities. The maintenance manager was extremely polite, friendly and helpful. The lagoon area made you feel as if you were in Bali, Phuket etc. To say it is spectacular is an understatement. For my entire stay, each staff member made my birthday extremely special, memorable and second to none ever experienced before. Thank you all the staff at JW.
ผผู้เข้าพักWe did enjoy the stay very much,and the staff were very friendly and took my advice for fix problems in bathroom very quickly. Very impressed the the Cleaner keep top up fresh towels for us .
Breakfast was great,fresh and coffee is better than I expected than other hotels.
It would be great and have more fun with kid,if the indoor pool heated warmer while it was very windy outside and the kids club lights can be brighter. Need more kids storybooks for youth child for relaxing reading time with parents.