I was stopping here after in a business trip. Overall food and room are clean. Service is nice but...
I was very disappointed by being in Australia in a Novotel with such poor internet. I mean I felt in 2002 when we had to use Modem and it kept disconnecting... I should have gone elsewhere for a business trip stop than there.
Another thing, the gym is really dirty. It is really uncomfortable to touch the material and there is no cleaning or disinfectant. I left the gym fearing to catch something.
Improvement needed.
Room was pretty good, check in process was a little slow but staff were very apologetic, loved the info and links via text, unfortunately no wifi details were left on the desk (I didn't ask or complain tho cuz I had my own internet). The only real downer was I went to the bistro for dinner and the footy was on super loud and I really couldn't enjoy my meal and when I complained and asked if this was the bistro my concerns about how loud it was were completely dismissed. The also had a sports bar so I don't understand why the bistro had to be so loud. I thought it was a bit rich being charged $2 for a takeaway container despite the fact i couldn't sit and enjoy my meal due to the footy (qld teams weren't even playing either). Otherwise everything else was good.
I stayed here twice - the first time, an ordinary room, the 2nd time, I thought maybe the Horizon Club might be a higher level. Before I say anything, I may choose to stay again for the location! This property is not 'Shangri-LA' as you would expect - the windows are all dirty which is disappointing for 'Marina View' rooms... The Horizon lounge furniture is closer to school lunch hall style, and the dinner - well, I don't eat in food halls with sausage rolls and spring rolls. We ate in the main street which was AWESOME!. The ping pong table is bent, bats are without surface, and the air hockey machine without pucks.. Basically a 'cashing in on the brand' experience...
The location is ideal. Near to everything you need to visit in Cairns, Great Barrier Reef wharf, water park, restaurants, museums. When you have to get up early to meet your tour schedule, location is the key. Very friendly staff. Room is clean with amazing water view. Breakfast buffet offers a wide range of choices. Although in view of the age of the hotel, it has little tears and wears, 4 stars service and comforts are something we are looking for, instead of some fancy golden decoration in the hallway. We definitely will come back when we visit Carins.
I want to say a special Thank You to Rafael who makes me feel welcomed. His smile is always authentic and warm, making me truly a guest and not worried about being first time to Australia. So, he is a genuine asset of the hostel. Besides, check in and check out are super fast and efficient.
The bathroom is very clean and spacious. There is hot water in the basins with hand wash provided. Above the basin is a very big mirror, so you can do make-up in the bathroom. The shower's water pressure is high enough, and you can move the shower head freely. So, it's perfect for backpackers who want to take a good shower and refresh themselves.
In the room, there are 2 electrical outlets on the bedside. So it's very convenient for charging your phone and using your laptop on the bed.
Location is conveniently accessible to the attractions of Cairns and their hotel is super comfortable and with easy check on system with their friendly staff
ยอดเยี่ยม
253 รีวิว
9.0/10
ราคาเริ่มต้น
€ 114
ต่อคืน
ดูห้องว่าง
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ดูทั้งหมด
6,9/10
ผผู้เข้าพักI noted that there were a lot of negative reviews but I found them unjustified. There is no Reception staff until 2pm, certainly but so what... Work with it.
Situated right on the Marina. 2 pools (both excellent), lacks access to a convenience store but it's within range of the shopping Centre.
Room was very clean but the Bar fridge needs replacing... It cools 😂
RRay_ToowoombaVery close to the Fortitue valley bar area.
Pool is small on the roof top so it’s not heated.
Generally quite good.
Not exactly located at the central CBD.
ผผู้เข้าพักA totally perfect stay, from the moment of checking in to the day of returning home. Nice room, nice people, nice restaurants… just everything so great!!