Had a wonderful stay at Pacific Hotel Cairns. The location is absolutely perfect—right in the heart of the city with easy access to the Esplanade, night markets, and fun attractions like the Ferris wheel. Everything is within walking distance, which made exploring Cairns so easy and enjoyable.
The hotel itself is clean, comfortable, and well maintained. Staff were friendly, welcoming, and always happy to help. Evenings around the area are lively, with great food options nearby street food vibes, and a beautiful atmosphere.
Overall, a great place to stay if you want comfort, convenience, and to truly enjoy the Cairns experience. Would definitely stay here again!
A very comfortable stay with friendly and helpful staff.”Clean, well-maintained rooms and a pleasant atmosphere throughout the hotel.”
Great location and excellent service — we would happily stay again.”
Everything was well organised and made our stay enjoyable.
I would highly recommend recommend this hotel.
Shout out to the restaurant staff. They made our stay even more memorable considering my situation at the time . Thank you
Room was pretty good, check in process was a little slow but staff were very apologetic, loved the info and links via text, unfortunately no wifi details were left on the desk (I didn't ask or complain tho cuz I had my own internet). The only real downer was I went to the bistro for dinner and the footy was on super loud and I really couldn't enjoy my meal and when I complained and asked if this was the bistro my concerns about how loud it was were completely dismissed. The also had a sports bar so I don't understand why the bistro had to be so loud. I thought it was a bit rich being charged $2 for a takeaway container despite the fact i couldn't sit and enjoy my meal due to the footy (qld teams weren't even playing either). Otherwise everything else was good.
We stayed in an executive room on the eighth (of nine) floors in mid-July.
The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.
The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.
The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.
Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.
The balcony was very nice and the wicker furniture comfortable.
I want to say a special Thank You to Rafael who makes me feel welcomed. His smile is always authentic and warm, making me truly a guest and not worried about being first time to Australia. So, he is a genuine asset of the hostel. Besides, check in and check out are super fast and efficient.
The bathroom is very clean and spacious. There is hot water in the basins with hand wash provided. Above the basin is a very big mirror, so you can do make-up in the bathroom. The shower's water pressure is high enough, and you can move the shower head freely. So, it's perfect for backpackers who want to take a good shower and refresh themselves.
In the room, there are 2 electrical outlets on the bedside. So it's very convenient for charging your phone and using your laptop on the bed.
ผผู้เข้าพักFirstly, the room was excellent, ultra clean with bath and shower. The sheets were exemplary, bed very comfortable as were the pillows.
Bar fridge and microwave, toiletries in the bathroom.
Towels excellent.
Airconditioning excellent.
I was excited to see a very large, modern wide screen TV with onboard Android system.
Disappointed that no internet connection (so I could have used my own passwords for my streaming services.
Even more disappointed that there was no aerial connected, but I had brought my own tech and internet. I just switched off the TV.
Imagine my extreme displeasure to board the 3rd floor lift at 05:00 to have the doors closed - but no button worked!
I WAS TRAPPED IN THE LIFT!!!
I pressed the yellow emergency button for 5 seconds - no answer - pressed multiple times.
I phoned the hotel main number, so they could press the lift call button - no answer.
I phoned the 24/7 emergency 1300 number. The operator said she would send someone out - who would phone me with an ETA.
Getting anxious, being 60 years old with a heart condition, I dialled 000 to call the POLICE!
The dispatcher commended me on remaining so calm.
I assured her, being very hot in cramped spaces with very little air was definitely not conducive to my remaining calm.
They said to call 000 back if I got out before the fire brigade arrived.
Five minutes later I heard voices outside. Someone heard my banging on the lift doors and cries for help.
I GOT OUT
That night the guy on reception said sorry.
I explained that, although the room was marvelous - and that I did eventually get out, a man of my age and I'll health could have died - why wasn't anyone on duty to answer the damn lift emergency phone?
He said he was sorry.
ผผู้เข้าพักThe hotel is old but well maintained. The bed was comfortable, bathroom was clean and breakfast was nice. Please note that toothbrushes and mineral water are not provided; however, I was aware of this from previous reviews and prepared my own in advance.
JJustinThe concierge was extremely poor, drove in with my 7 seaters rented car, and staff simply ignored my existence - didn't even bother to come out to greet us nor offer any help with the luggage, even after telling him that I'll need help - zero awareness and zero service. The luggage trolley is simply an ornament. Excuse me, it's Marriott! Never in my life have i had to experience such an unwelcoming experience.
However, the receptionist (wearing spec) was the only person who gave my family a warm welcome, likewise the staff at the buffet. 👍
ผผู้ใช้ไม่ระบุชื่อI was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
RRay_ToowoombaVery close to the Fortitue valley bar area.
Pool is small on the roof top so it’s not heated.
Generally quite good.
Not exactly located at the central CBD.
GGreeny12I think this is one of the best Marriot hotels I stayed. It has a beautiful lagoon and facilities and services are good. Two tram stops away from surfers paradise. View is from the room is also nice.