ผผู้เข้าพักIt’s so cozy that we wish can stay longer!
Location is great, Coles is just 5mins away!
Free tram at the door step!
Receptionist is friendly and nice, allowed for early check in! Thank u so much!
RRitaXWe had a wonderful stay here. The service was excellent, and the responses were very quick. Highly recommended! We would definitely stay here again when visiting Melbourne. The location is convenient, with easy access to transport, food, and shopping.
BBec143I’ve stayed at numerous at the Punt Hill apartments over the past decade, though it had been a while since I last stayed in one.
Our one bedroom apartment was spacious, however the hotel is quite run down now.
Walls in the bathroom weren’t very clean, neither were mugs and cutlery (I always make a habit of cleaning things before I use them!).
I ended up staying mostly in the hotel as I was sick with the flu so I noticed the wifi was very glitchy and intermittent too so it made streaming shows quite difficult to watch that I ended up just using my phone.
The beds were comfortable though!
The location is actually fantastic too, right in the heart of China town and easily walkable to places.
ผผู้เข้าพักIt would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.
ผผู้เข้าพักI stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word ”black” merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued!
At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said ” I got you!”.
Frankly speaking, I was a little bit scare., but what elase I could do?!
When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused.
Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.