First, I do not understand how the rating for this property is good on TA. TA reviews are fairly honest; which is why so many travelers depend on these reviews for their travel needs. However, a takeaway lesson here is do not go by TA reviews alone anymore. We looked at various properties, and selected this for the excellent rating as well as for it's proximity to our meeting venue. Besides being a terribly wrong decision, it was a huge health risk. As we entered the elevator, we smelt a moldy smell. Thinking it must be because the elevator was old (creaky, frayed) we went on to our room. However, the damp smell was replaced by an unpleasant smell of cheap air freshner in the corridor, that only got over-poweringly stronger in the room. But it was very late, we were extremely tired after a full day of driving, so we decided to just deal with it in the morning. During what was left of the night, we had trouble sleeping and attributed it to the loud noise the air-conditioner made. But upon waking, we had stuffy noses, a headache and feeling of heaviness and had trouble breathing. We soon found out why - the carpet was sticky wet and the damp stench in the room had only worsened. Besides this horrifying discovery, we also saw in the daylight what the very dim lighting in the room masked - how worn out the room was. Not only the furniture was dated and worn out, but the basin water pooled, bathroom shower doors were unclean, etc . and the room had an overall feel a cheap sleazy motel. The manager was herself attending the front desk when we went down to ask for a different room. She was surprised we had been put in that particular room – apparently, it was a past problem the room had. The manager told us she would move us, give a $50 credit and take breakfast off (which didn’t matter since when we checked in, we were told the room rate included breakfast) . We did not expect nor want any freebies, so we simply thanked and went on to our new room. As we processed the exchange with the manager and the fact that the employees were aware of the problem with the room , we were disturbed and horrified that a hotel employee would knowingly risk a hotel guest’s health by rooming them in a room with a moldy stench and a sticky wet carpet! The new room too had the same musty smell, although much fainter. We debated for a few minutes whether to brave out another night but decided against it and checked out without using the new room. This hotel is definitely not Marriott standard - it is really really run down and almost like a cheap motel.
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6 รีวิว