KkylierobbenI booked a two room villa they gave me a 3 room villa because they didn’t have some in a two room. Generally that would be awesome but they locked the 3rd room door 😂. It was not the soft furniture I ordered it was hard wood furniture because it was not the room we booked. The bathroom in the main room was cracked , the bath in the other room was wobbly on it’s legs and too dangerous to use . The “hot tub” by the pool jets didn’t work, and the water just kept draining (no actual drain) so constantly used water. There was NO kitchen amenities as in cooking utensils . There was only one pot. No cutlery . Some glasses and wine glasses no mugs for coffee. No spatchula or anything. , the pool is great but the water was a bit dirty and the lights in the pool didn’t work at all so my kids could not swim in the evening which ruined the whole idea of a villa with a pool.It’s a decent location and lovely facilities if they maintained them better . The beds are also really hard so if you like a hard bed you will be fine.
RRayレイWe are gp of 7 from Macau. We encountered a lot of problems such as water leakage, out of electricity and water. We reported to the helpers and they responded quickly, even at late nights. They did a lot but the problems kept going on and things were not dealt until the rain went down.
The facility is just ok and not quite worth of the price but we appreciate the quick response.
For above, we already told the helpers and they said they will report to the company.
我們是來自澳門的7個朋友,我們遇到了很多問題,像是漏水、斷電、斷水。我們向服務人員反映情況,他們迅速回應,甚至在深夜也是如此。他們做了很多工作,但問題一直持續,直到雨停後才解決。
這個villa一般,而且不太值這個價,但我們非常感謝他們的快速回應。
關於以上問題,我們已經告知服務人員,他們表示會向公司反映。