Nice place - Excellent location, clean/comfortable rooms, and a good shower. However, the checkout experience was very poor. We returned the keys in the morning and left our bags there for the day as we were flying home late, which was no problem. Later in the evening when at the airport I got an email from the manager claiming we did not return the keys to them and that they would need to change the locks on the room door/front door and get multiple copies of the keys made which would cost 200 EUR. I wrote back immediately explaining that we did return the keys to the lady who was there at checkout. I then checked my bank to discover they had already pre-charged the 200 EUR out of my account!! The next day the manager emailed me apologising and said that they had found the keys in the end. When I replied he said the payment had already been cancelled and to contact my bank. The problem is at the time of writing that 200 EUR is still ‘pending’ in my back and cannot be accessed 4 days later. This was their mistake, and they should be a lot more diligent in these kinds of situations before charging people such a large sum of money. This has left a bad taste one what was otherwise an enjoyable stay, and a stressful end to our visit to Venice.
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