Service sometimes take time and manning doesn't know what to do, TV not working at all without any advise until asked, cleanliness is average due to age of the hotel and the food inconsistent to quality and public health standard.
really thankful for the whole team for letting us move our accommodation as it was our fault for booking at the wrong date,but still managed to let us change even in our last hour of asking🥹😇🙏, and even packed us breakfast at 4am as we all need to leave early heading to the airport, really appreciate it dusitd2 team davao!!🥹😇🙏❤️..very kind and nice stuff!! salute to all!
Everyone is nice. But staff needs to know more about the area and places that we asked they have no clue.
Linens and towels needs to be replaced when the color is almost brown instead of white. Its a very old hotel We had to call to replaced our pillows because its smells like old sweat. We were so excited that its beach front not until they told us the water is not recommended for swimming. We had to go to another island and pay. We were disappointed with that.Breakfast buffet is good.
First time in Davao and Samal Island.The location is very near the wharf.The staff were friendly and helpful.Woke up very early and they were already cleaning the pool and surrounding areas for the guests.We had a good time in the pool and a little walking in the beach.
Me and my family had a great time. Service crew are very polite and helpful. Amenities were superb. We love the beach. It is pricy but worth it. There are some mishap with the list of guests given to the guard upon entry that he needs to check again with concierge. The guard said that there was only one room booked instead of 2. Also the list given to the staff on the number of guests for the complimentary breakfast was only for 4 adults instead of 5. We stayed for 2 nights and there was no problem on the first day. Overall, I would highly recommend Discovery Samal.
Disappointing Family Stay Despite Beautiful Resort
This was our first time staying at Dusit Thani Plantation, and unfortunately, it may also be our last. While the resort itself is beautiful, with excellent amenities and friendly staff, the overall service and experience were very disappointing.
Check-in: We had to wait an extra hour before our room was ready. This was very difficult as we were traveling with two babies who were already tired and needed to rest.
Food: Dining was one of the biggest letdowns. We expected high prices, but unfortunately, the quality did not match. During breakfast, the ham served was spoiled, yet instead of apologizing, the staff insisted that the smell was just “because of spices.” I pointed out it tasted sour, but the head chef defended it after tasting himself. Other food items were bland, and our T-bone steak, ordered medium well, came out completely well-done.
Room: The room itself was cozy, but our sleep was disturbed by noises coming from the ceiling at night—sounding like cats or rats.
Service: Staff were polite but very slow and unorganized. I had to ask multiple times for our bags to be delivered, and in the end, I had to walk all the way to reception to collect them myself. Transportation carts were too few to accommodate guests, and the overall check-in experience was the worst we’ve had—no welcome drinks were provided even though they were supposed to be included.
In summary, Dusit Thani Plantation offers a beautiful environment and facilities, but service, food quality, and guest handling fell far short of expectations. For the price paid, we expected a smooth and relaxing family getaway, but instead, it turned into a stressful experience.
ดีมาก
50 รีวิว
8.6/10
ราคาเริ่มต้น
CAD 214
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสปาในเขตดาเบา
รีวิวล่าสุดสำหรับโรงแรมในเขตดาเบา
ดูทั้งหมด
9.2/10
ยอดเยี่ยม
ผผู้เข้าพักMe and my family had a great time. Service crew are very polite and helpful. Amenities were superb. We love the beach. It is pricy but worth it. There are some mishap with the list of guests given to the guard upon entry that he needs to check again with concierge. The guard said that there was only one room booked instead of 2. Also the list given to the staff on the number of guests for the complimentary breakfast was only for 4 adults instead of 5. We stayed for 2 nights and there was no problem on the first day. Overall, I would highly recommend Discovery Samal.
ผผู้เข้าพักDisappointing Family Stay Despite Beautiful Resort
This was our first time staying at Dusit Thani Plantation, and unfortunately, it may also be our last. While the resort itself is beautiful, with excellent amenities and friendly staff, the overall service and experience were very disappointing.
Check-in: We had to wait an extra hour before our room was ready. This was very difficult as we were traveling with two babies who were already tired and needed to rest.
Food: Dining was one of the biggest letdowns. We expected high prices, but unfortunately, the quality did not match. During breakfast, the ham served was spoiled, yet instead of apologizing, the staff insisted that the smell was just “because of spices.” I pointed out it tasted sour, but the head chef defended it after tasting himself. Other food items were bland, and our T-bone steak, ordered medium well, came out completely well-done.
Room: The room itself was cozy, but our sleep was disturbed by noises coming from the ceiling at night—sounding like cats or rats.
Service: Staff were polite but very slow and unorganized. I had to ask multiple times for our bags to be delivered, and in the end, I had to walk all the way to reception to collect them myself. Transportation carts were too few to accommodate guests, and the overall check-in experience was the worst we’ve had—no welcome drinks were provided even though they were supposed to be included.
In summary, Dusit Thani Plantation offers a beautiful environment and facilities, but service, food quality, and guest handling fell far short of expectations. For the price paid, we expected a smooth and relaxing family getaway, but instead, it turned into a stressful experience.
AACVSantosPearl Farm is like a paradise. Everything is pleasing to the eyes and to the tummy! Lechon is available every night. Staff are very friendly, accommodating and quick to respond to every request.
My only complaint is their social media, phone and email responses. They respond very slow or none at all.
1. I asked for a transfer from Discovery Samal Welcome Center to their Marina Wharf. They said they will send a van at 1pm but there was none. I followed up thru trip dot com messages, no response. I called their mobile number, declined! Guess what, they replied saying they were on lunch break! We were in a hurry because we need to be in their wharf before 2pm per their instruction. Nada. Good thing we were able to ask Discovery Samal staff to bring us to Marina Wharf.
2. Boat transfer from wharf to resort was cancelled due to big waves. I understand. We were told we will be traveling by land. We rode a van, lined up to be transferred via RORO (yes, the ship transfer) which took us 2 freaking hours just for lining up!! And another hour to arrive at the resort. We travelled for 3 HOURS just to arrive at the resort. We lined up with other RORO passengers - with and without vehicles. We are staying in a 5 star resort but they cant do something to make the waiting/lining up in the RORO be a little faster?? I saw the driver paying 20/passenger for riding the RORO (not verified). Cant the resort pay a little extra for a fast lane or something similar? Idk! Just rly disappointed bcos we were traveling with a 3yr old! Ofcourse I messaged them regarding this thru email and yes, they DID NOT REPLY AGAIN.
I wanted to rate them 5stars but their communication with guests is so bad. I worked in a hotel and every message from guests is taken very seriously.