EEstherjoyPrompt check in, breakfast was good. Standard coffee and tea, toasts and pastries, English breakfast , salads, varieties of asian cuisine, nasi lemak, curry mee, porridge etc..
NNik RosEverything was ok and breakfast so delicious as well as staff so friendly. Besides that, awesome swimming pool and my son really enjoying swimming..thanks a lot for the birthday cake to me..i really appreciate that..room was big and bed large for single can fix 2 person..of course i will repeat coz hilton hotel one of my favourite hotel..thank you make my day..
ผผู้เข้าพักFirstly, there was no clear check-in signage or designated lane for guests checking in. The only signs I saw were for check-out and pre-registered guests. As a result, I mistakenly queued at the pre-registered guest lane and ended up wasting a considerable amount of time before realizing I was in the wrong queue. Clearer signage and better lane designation would help avoid confusion and improve the guest experience.
The hairdryer in my room was faulty. I had to contact the hotel multiple times to request a replacement, but I had to wait over an hour for the replacement to arrive. This unnecessary delay disrupted my schedule and caused me to postpone my dinner plans. I would have expected a much quicker response for a basic room maintenance issue.
For check-out, I called for the buggy service but had to wait more than 10 minutes without any sign of arrival. As I did not want to be further delayed, I eventually decided to walk to the lobby myself to complete the check-out process. This was inconvenient, especially considering that buggy transportation is one of the services provided by the property. During peak periods with high guest volume, the management should consider deploying additional resources and increasing the frequency of the buggy service to better accommodate guests and reduce waiting times.
ผผู้ใช้ไม่ระบุชื่อOverall it is nice. The problem is the cafe service, there's one foreign waiter that quickly hushes us out by telling us to bill fast, taking away all of our plates and utensils (bro, my mother hasn't even finished her drink yet, and you took it away from her, what is your problem??). That sums it up, I will never go to that bar or cafe again, the one beside the reception area. PLEASE TAKE NOTE YA, FOR ANYONE STAYING THERE.