"Customer service is very helpful and solving the issue effectively & promptly. Overall stay is great except for the 1 day that the guest lift is down and have to fake the BOMBA lift with much inconvenient."
MMy Name Is Rizalที่ตั้งของโรงแรมอยู่ติดกับ The Curve ใกล้กับ Ikea, Harvey Norman และ Lotus สามารถไป One Utama ได้ แต่ต้องใช้ยานพาหนะ
สภาพห้องสะอาด. สดชื่นและสวยงามด้วยสีขาวทำให้ห้องดูกว้างขวางและสะดวกสบาย นอกจากนี้ยังมีห้องออกกำลังกาย ห้องเด็ก และสระว่ายน้ำสำหรับผู้ที่เข้าพักที่โรงแรมแห่งนี้
ในส่วนของคุณภาพอาหาร อาหารเช้า มีให้เลือกทานแบบบุฟเฟ่ต์ธรรมดาๆ มากมาย แต่รสชาติก็ไม่ผิดหวัง โดยรวมแล้ว 4/5 สำหรับการเข้าพักครั้งนี้
ผผู้เข้าพักFirstly, there was no clear check-in signage or designated lane for guests checking in. The only signs I saw were for check-out and pre-registered guests. As a result, I mistakenly queued at the pre-registered guest lane and ended up wasting a considerable amount of time before realizing I was in the wrong queue. Clearer signage and better lane designation would help avoid confusion and improve the guest experience.
The hairdryer in my room was faulty. I had to contact the hotel multiple times to request a replacement, but I had to wait over an hour for the replacement to arrive. This unnecessary delay disrupted my schedule and caused me to postpone my dinner plans. I would have expected a much quicker response for a basic room maintenance issue.
For check-out, I called for the buggy service but had to wait more than 10 minutes without any sign of arrival. As I did not want to be further delayed, I eventually decided to walk to the lobby myself to complete the check-out process. This was inconvenient, especially considering that buggy transportation is one of the services provided by the property. During peak periods with high guest volume, the management should consider deploying additional resources and increasing the frequency of the buggy service to better accommodate guests and reduce waiting times.
VVincent WKCI had a pleasant stay at Bangi Resort Hotel. The front desk staff were especially friendly, welcoming, and very helpful throughout my stay, which made the check-in and overall experience smooth and enjoyable.
The Heritage Room was comfortable and well-maintained. The hotel environment is generally peaceful.
Overall, a positive experience, largely thanks to the excellent service from the front desk team.
CCassie LamWThe location considered great. Near to SJMC and subang hot picked area.
The amenities in the washroom, especially the shower head and accessories on the bath tub, were all not in good condition. Toothpaste was given in a packet 😅