Great experience staying there. The hotel front desk is very helpful and the staff are always friendly and helpful. We booked two rooms for our family trip. The front desk gave us two connecting rooms, which are very considerate. The breakfast is very authentic and a combination of western and Chinese style food. The location is also very convenient, walking distance to Joker Street.
We had a pleasant stay overall. The ambience was nice, the room was clean and comfortable, and the staff were friendly. Love the welcome drink!
Just a small feedback for improvement: the coffee machine, cup area was a bit dusty, and we weren’t know that items like toothbrush and shower cap were provided and placed inside the drawer. We only found out after going out to purchase them from nearby shops. It might help to make this more visible or inform guests during check-in.
On a positive note, we were told by staff that there’s a new parking space beside the hotel, which is much more convenient and safe compared to the previous one behind the hotel that felt quite dark and unsafe. The buggy service was also provided from hotel to parking and vice versa. Fast and efficient, which we really appreciated that we no need to walk, especially during heavy rain and night time. We also liked that they sell fizzy bath bombs, a nice touch for a relaxing stay.
Overall, still a great experience. Thank you!