โรงแรมใกล้City center of Johor Bahru,โจโฮร์บะฮ์รู80% ของนักท่องเที่ยวเลือกพื้นที่นี้
ผผู้เข้าพัก2024.04.21
This is my go to hotel whenever Im in JB for the weekend. From the service right down to the quality of the bed, its all tiptop for me. Love the ckeanliness and the size of the rooms. And the price is reasonable. The ssrvice has improved trenendously frm my first stay till now. Keep it up. Will definitely choose Grand Paragon always.
Room Condition:
The hotel is quite old and a bit rundown, so it’s understandable that the furniture is also aged. The table lamp/study light looked worn out and could use some maintenance.
Service:
Check-in at the front desk was smooth, but we faced an issue with the TV in our room. We couldn’t watch any channels at all. At first, we thought it might be due to the weather, but the TV in my parents’ room worked fine. We scanned the QR code to request assistance and received only “Noted” as a response. We sent two messages and got the same reply both times. Since there was no follow-up, we went to the front desk to report it in person, but unfortunately, no action was taken until we checked out. That was quite disappointing.
Car Park:
Try to avoid parking directly under the trees, as there are quite a lot of weaver ants around the area.
Breakfast Buffet:
The breakfast buffet was okay. The kurma chicken tasted more like ayam ungkep, which was a bit misleading, but I actually loved it since I really like ayam ungkep.
OOlive erThe hotel is old but well taken care. The check in and check out process needs to be improved, took too long.
The breakfast charge is over priced. I paid Rm50.88 per meal for my 7 year old kid. And the breakfast varieties are very normal, very limited choices.
The environment to eat is also very messy, people queue up for 10-15mins just to get the omelettes. Probably due to long holidays, it’s hard to find a table to sit down and eat. Shortage of workers to clean the table and to clean the room too. Our room only managed to be clean at 5pm.
The room is clean, the staff are friendly to help. We enjoy the beach and the pool, the pool is very friendly for kids.
The hotel also provides many other activities.
GGoldenbluewaterWe stayed at The Westin Desaru Coast Resort for the second time over the past two nights and overall, my family and I truly enjoyed our stay. We love the private beach, the pools, and especially the warm and friendly staff.
However, we experienced two issues that we hope can be improved.
On the first night, we were woken up by loud crow noises from around 5am to 7am. The noise seemed to be coming from outside our door, which was facing some trees. We called the staff, and they promptly arranged a room change for us. We appreciate the quick action taken, and thankfully there was no noise disturbance on the second night.
The second issue was during breakfast at the egg station. Due to high demand, there was only one staff member handling all the orders. Many guests placed their orders and left the station, assuming the staff could remember everything. This created confusion and felt unfair to the staff member managing it alone. It may be helpful for the restaurant manager to anticipate peak periods and consider solutions such as:
Assigning two staff members to the egg station
Taking down orders with names and informing guests of the estimated waiting time
Requesting guests to queue and wait at the station until their orders are ready
Overall, we had a pleasant stay and appreciate the excellent service. We hope the above areas can be improved to enhance the experience even further. Will revisit!
ผผู้ใช้ไม่ระบุชื่อRoom Condition:
The hotel is quite old and a bit rundown, so it’s understandable that the furniture is also aged. The table lamp/study light looked worn out and could use some maintenance.
Service:
Check-in at the front desk was smooth, but we faced an issue with the TV in our room. We couldn’t watch any channels at all. At first, we thought it might be due to the weather, but the TV in my parents’ room worked fine. We scanned the QR code to request assistance and received only “Noted” as a response. We sent two messages and got the same reply both times. Since there was no follow-up, we went to the front desk to report it in person, but unfortunately, no action was taken until we checked out. That was quite disappointing.
Car Park:
Try to avoid parking directly under the trees, as there are quite a lot of weaver ants around the area.
Breakfast Buffet:
The breakfast buffet was okay. The kurma chicken tasted more like ayam ungkep, which was a bit misleading, but I actually loved it since I really like ayam ungkep.