I would say lack of customer service. Although the staff were warm & welcoming ( without smile from reception ). The service want to point out is on information & communication regarding an in house service of dinner buffet, which was failed to be mentioned on being seated at the restaurant or at reception.
The hotel is at good location, right on tge highway. You can walk or take a taxi to ski points or new gudauri. The best part is free sauna and jacuzzi in the hotel.
The breakfast, though quite good has less vegan options so be careful. But overall good experience.
loved the hot tub but there were technical issues for most of my stay - it wasn’t nearly hot enough. also avoid the restaurant the food and service is horrible. overall the service was good and helped me arrange a snowmobile tour. room and facilities were generally clean, but there’s no AC in the room.
ผผู้ใช้ไม่ระบุชื่อloved the hot tub but there were technical issues for most of my stay - it wasn’t nearly hot enough. also avoid the restaurant the food and service is horrible. overall the service was good and helped me arrange a snowmobile tour. room and facilities were generally clean, but there’s no AC in the room.
ผผู้เข้าพักThe hotel is at good location, right on tge highway. You can walk or take a taxi to ski points or new gudauri. The best part is free sauna and jacuzzi in the hotel.
The breakfast, though quite good has less vegan options so be careful. But overall good experience.
ผผู้เข้าพักI would say lack of customer service. Although the staff were warm & welcoming ( without smile from reception ). The service want to point out is on information & communication regarding an in house service of dinner buffet, which was failed to be mentioned on being seated at the restaurant or at reception.