"£200 for a basic room for one night was a bit on the pricey side for me, however it was nice all the same. A few of the photos of the basic room are misleading. The photos show a four post double bed which is not the case. We found out later this is actually an executive room despite it being labeled basic.
We found out that the hotel location is accessible by bus from Oxenholme train station (despite being told the opposite) and has a great view of beautiful fields. Food in the hotel is good but expensive... My eyes nearly popped out their sockets when I saw the £8.00 charge just for the tiniest amount of table bread. I'd say this was probably the reason the restaurant was empty despite being told we need to book a table due to its popularity. Swimming pool and steam room are average for the price.
Staff are friendly and changed our room to a double bed room free of charge after mistakenly putting us in a twin bedroom."
ผผู้เข้าพักAbsolutely amazing stay , as soon as we arrived everything was great and customer service was brilliant . They even upgraded us to a room with a hot tub for my husbands birthday. Spa was lovely and even on the checkout day can use it to 1pm which was a nice bonus. We ate in the restaurant and the food was excellent and so good only had to walk 30 seconds from our room. Will definitely be back to visit again!
ผผู้เข้าพัก£200 for a basic room for one night was a bit on the pricey side for me, however it was nice all the same. A few of the photos of the basic room are misleading. The photos show a four post double bed which is not the case. We found out later this is actually an executive room despite it being labeled basic.
We found out that the hotel location is accessible by bus from Oxenholme train station (despite being told the opposite) and has a great view of beautiful fields. Food in the hotel is good but expensive... My eyes nearly popped out their sockets when I saw the £8.00 charge just for the tiniest amount of table bread. I'd say this was probably the reason the restaurant was empty despite being told we need to book a table due to its popularity. Swimming pool and steam room are average for the price.
Staff are friendly and changed our room to a double bed room free of charge after mistakenly putting us in a twin bedroom.
ผผู้เข้าพักUpon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’.
Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel.
Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.
ผผู้เข้าพักHotel was clean, plenty of parking, good breakfast
No information in rooms, was advised that they didn’t like clutter, so any questions we had we had to go to reception to ask. No wifi, channels on tv not tuned in, had to pay to use the spa facilities.
ผผู้เข้าพักI have to say the staff were amazing, very friendly they went over & beyond my expectations.I am from the bottom of my heart grateful to them especially Georgia for helping me out in my time of need.
Thank you