Great hotel. Nice location, friendly staff, quick check-in processing, very nice breakfast with omelet and sausages, big swimming pool. Arny's and Burger King just accross the road
ผผู้เข้าพักCheckin process was good; but the room was ice cold when I first arrived. After turning the AC off to get to a more livable temperature, I noticed that the chair by the window reeked of stale cigarette smoke. As long as the fan was always running and the temperature setting was cold, the smell was not noticeable; but hardly hospitable. The center of the bed sagged a bit; it might be due to the lack of proper bed support under the mattress. Plentiful hangers came in handy. Showers were very nice; lots of hot water and good pressure. I can't review the breakfast or facilities because I did not partake of either one. These problems can be quickly rectified; but I should not have to ask. They should have been observed by hotel staff and reported for correction.
Housekeeping service showed up at 8:45 on the first day of a 3 day stay to clean the room but I was still sleeping. I didn't realize that I _HAD_ to put out a Do Not Disturb placard to keep them from waking me up. I thought they would be able to tell that I was still in the room with their housekeeping key. They did not return later that day to perform their tidy up routine.
ผผู้เข้าพักThe staff was absolutely amazing. They helped me get checked in earlier than expected. My phone had died and they had lent me a charger so I could finish downloading the app. One of the ladies (August) was super sweet to my 6 year old son. Got him set up with cartoons and some toys while I was trying to figure things out. I wish I had paid attention to their names better. The free breakfast is one of the best ones I’ve seen. The room was amazing. Only complaint is there was a taco bell cup that was full in the room still. Over all I am highly satisfied and will stay again if I need a hotel.
ผผู้เข้าพักExcellent service from Tracey and her team. She was so kind, helpful and friendly. All staffs at the reception was so welcoming. Rooms were clean and beautifully decorated. Beds were so comfy and had a good night sleep. Breakfast was delicious with variety of choices. We wished to have stayed here longer but had to catch a flight the next day. Definitely returning in the future. Highly recommend to everyone visiting Des Moines. Thanks to every staffs for making our stay amazing!!