The staff were all so lovely! Everyone was incredibly kind, and helpful!! They took such great care of me as I prepared for my class reunion. I am so grateful for their kindness. 
All is good, people very helpful and warm. Very good shuttle to airport, just not sure why they gave me a room at 2nd floor which is actually on a platform for ventilation or warming system equipment, kind of noisy but I am on jet lag and can’t sleep well anyway.
Great hotel. Nice location, friendly staff, quick check-in processing, very nice breakfast with omelet and sausages, big swimming pool. Arny's and Burger King just accross the road
first of all, the room was set nice and cool…after being out in the sun and heat..that was very welcome! we slept well and the breakfast was super delicious
thank you
ผผู้เข้าพักWe booked this hotel on-line and I was beyond pleased with our room and the hotel. I called to get a room by end of hallway due to TKR surgery and service dog to go out. They made sure we had just what I needed. The room was exceptionally clean (and I was Head Housekeeper @ HIE so I like things clean and very maintained. The condition of hotel is great and very clean. Breakfast was delicious and we had a variety of things from waffles to hot food to cereal, fruit, etc. The pool was heated, which made for relaxing swims and the hot tub was nice and hot, like a hot tub should be. Trust me, we've stayed at so many that they're barely luke warm and it's not worth it. They take pride in the upkeep, cleanliness and care of the pool area as well as the hotel itself. We wanted to stay an extra night and the owner personally booked it and gave us a wonderful deal, and he even let me grab a bowl of cereal to take my meds with. The hotel is in a wonderful location with Hy-vee, Fareway, Dollar General, Walmart, Mc.D's, and other food places close by as well as gas stations. Lastly, I'd like to add that I was very happy with the safety of the hotel. Being in a safe place knowing that I don't have to worry about my vehicle or taking my dog out at night is one of my highest priorities. So, if you find yourself needing a place around the Des Moines area, go the little extra and stay in Grimes @ the Red Lion. You won't be disappointed!
ผผู้เข้าพักCheckin process was good; but the room was ice cold when I first arrived. After turning the AC off to get to a more livable temperature, I noticed that the chair by the window reeked of stale cigarette smoke. As long as the fan was always running and the temperature setting was cold, the smell was not noticeable; but hardly hospitable. The center of the bed sagged a bit; it might be due to the lack of proper bed support under the mattress. Plentiful hangers came in handy. Showers were very nice; lots of hot water and good pressure. I can't review the breakfast or facilities because I did not partake of either one. These problems can be quickly rectified; but I should not have to ask. They should have been observed by hotel staff and reported for correction.
Housekeeping service showed up at 8:45 on the first day of a 3 day stay to clean the room but I was still sleeping. I didn't realize that I _HAD_ to put out a Do Not Disturb placard to keep them from waking me up. I thought they would be able to tell that I was still in the room with their housekeeping key. They did not return later that day to perform their tidy up routine.
ผผู้ใช้ไม่ระบุชื่อThis room was $100 less per night than anything in Iowa City, where we had to be the next day. We were worried when we arrived, the area was desolate with the neighboring hotels and restaurants abandoned. The signage for this hotel was in shambles and the grounds were overgrown with weeds. BUT, the facility was very clean and service was good. Unlike most one-night stays, we had enough towels & coffee for two nights! The bed was comfortable, there was a nice easy chair and good desk chair in the room. The negatives were NO HOOKS in the bathroom - but I always have two over-the-door style in my luggage. Also, the water had an awful sulfer smell. Almost had to plug my nose in the shower and we used bottled water to brush our teeth. The window opened and had a good screen, which we like, but the seal was broken and hanging.
ผผู้เข้าพักThe staff was absolutely amazing. They helped me get checked in earlier than expected. My phone had died and they had lent me a charger so I could finish downloading the app. One of the ladies (August) was super sweet to my 6 year old son. Got him set up with cartoons and some toys while I was trying to figure things out. I wish I had paid attention to their names better. The free breakfast is one of the best ones I’ve seen. The room was amazing. Only complaint is there was a taco bell cup that was full in the room still. Over all I am highly satisfied and will stay again if I need a hotel.