ผผู้เข้าพักCheckin process was good; but the room was ice cold when I first arrived. After turning the AC off to get to a more livable temperature, I noticed that the chair by the window reeked of stale cigarette smoke. As long as the fan was always running and the temperature setting was cold, the smell was not noticeable; but hardly hospitable. The center of the bed sagged a bit; it might be due to the lack of proper bed support under the mattress. Plentiful hangers came in handy. Showers were very nice; lots of hot water and good pressure. I can't review the breakfast or facilities because I did not partake of either one. These problems can be quickly rectified; but I should not have to ask. They should have been observed by hotel staff and reported for correction.
Housekeeping service showed up at 8:45 on the first day of a 3 day stay to clean the room but I was still sleeping. I didn't realize that I _HAD_ to put out a Do Not Disturb placard to keep them from waking me up. I thought they would be able to tell that I was still in the room with their housekeeping key. They did not return later that day to perform their tidy up routine.
ผผู้ใช้ไม่ระบุชื่อThis is a comfortable and affordable hotel. The front desk manager was polite and professional. Check in was a breeze and when I decided I'd like to stay another night, the gentleman made that very easy for me. He did not raise the price and was very kind. The place was quiet and my room was very clean and smelled wonderful. The pool was a little bit cold and the ice maker wasn't quite working but other than those very very minor mentions-everything was perfect. 10/10 will be happy to stay here again!
ผผู้เข้าพักExcellent service from Tracey and her team. She was so kind, helpful and friendly. All staffs at the reception was so welcoming. Rooms were clean and beautifully decorated. Beds were so comfy and had a good night sleep. Breakfast was delicious with variety of choices. We wished to have stayed here longer but had to catch a flight the next day. Definitely returning in the future. Highly recommend to everyone visiting Des Moines. Thanks to every staffs for making our stay amazing!!