Went down to the counter to extend my stay for one more day, was told that it is ok as long as I pay before 1300. when I went to pay at 1300, I was told that the hotel is full and I have to check out.When I check back at Trip.com I saw that there are other rooms avaliable but I was not even given that option. It would have been ok if I was told that it was full and I cannot extend. I am now stuck at the lobby and will have to look for another hotel.
The hotel is well located in Kampala Uganda, easily accessible and close to Acacia mall making it easier for meetings and convenient for accessing different amenities and services outside the hotel.
The hotel staff are very friendly and supportive. The food is delicious especially their samosas 😋. The night views by the pool side is also amazing. Sunset views are amazing and at no cost!!!
Smart and efficient service. Lovely breakfast.
Usual utility problems for Uganda, i.e., elevator broken down, room key didn't work and unreliable internet.
Maybe the manager should invest in a country where these problems don't impact businesses.
Thanks for the house keeping team and the people's managing the work., rooms and the hotel premises are well maintained., very impressive., and the reception is helpful and at breakfast the services are friendly., Keep up the good works and God Bless always 🙏
Although on the face of it- it’s pricey, you get what you pay for. Pool, water everyday, excellent breakfast. Great attentiveness from all staff- with super smiles
Empfehlenswert - Mir hat es gut gefallen.
Aber Achtung:
Bei Buchung „Gemütliches Studio Apartement“ erhält man die unterste Zimmerkategorie (Nr. 20) in Nähe der lauten Wirtschaftsräume, in denen Betrieb bis in die späte Nacht herrscht.
Besser sind die „Standard Suite“, die vor Ort 50$ kostet und großzügigen Platz anbietet.
Wichtig: Reisestecker mitnehmen.
ผผู้เข้าพักWent down to the counter to extend my stay for one more day, was told that it is ok as long as I pay before 1300. when I went to pay at 1300, I was told that the hotel is full and I have to check out.When I check back at Trip.com I saw that there are other rooms avaliable but I was not even given that option. It would have been ok if I was told that it was full and I cannot extend. I am now stuck at the lobby and will have to look for another hotel.
ผผู้เข้าพัก⭐️⭐️⭐️⭐️⭐️ 5/5
Mestil Hotel & Residences – Kampala
I had an exceptional stay at Mestil! The place is super clean, beautifully maintained, and offers a real sense of luxury and comfort. The staff are incredibly friendly, professional, and always willing to help — they truly make you feel at home. I was also very impressed by the top-notch security throughout the property, which gave me complete peace of mind during my stay.
Highly recommend Mestil to anyone visiting Kampala — it’s one of the best hospitality experiences in the city!
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ผผู้เข้าพักBooked this hotel for its the conference venue I was attending. Clean spacious room, attentive staffs and usual hotel amenities provided.
Certain items eg Iron, ironing board and slippers were available by request.
Hotel also provided airport transfer and taxi to go around Kampala city at reasonable price.
Airport taxi usd90 to&fro.
Food was wonderful and Ugandan dishes were available. I tried Matooke and liked it.
WW.A.S.H.Y.The hotel is well located in Kampala Uganda, easily accessible and close to Acacia mall making it easier for meetings and convenient for accessing different amenities and services outside the hotel.
The hotel staff are very friendly and supportive. The food is delicious especially their samosas 😋. The night views by the pool side is also amazing. Sunset views are amazing and at no cost!!!
ผผู้เข้าพักSmart and efficient service. Lovely breakfast.
Usual utility problems for Uganda, i.e., elevator broken down, room key didn't work and unreliable internet.
Maybe the manager should invest in a country where these problems don't impact businesses.
MMOHAMMAD AHLIPros:
-This hotel has nice room, clean and neat
-The shower was really good with high pressure
-The garden is the room is just beautiful and nice to walk in (attached images)
Cons:
-GYM is old and not maintained well, however does the job
- Pastries at breakfast is not up to Sheraton standard