We had a great stay as a couple; the hotel is clean, has a lovely environment, and is conveniently located within walking distance of the Göreme center. The staff were incredibly warm and helpful—I even asked them to arrange a birthday decoration, and they did a wonderful job. They also offer easy bookings for Green/Red tours and hot air balloons, though prices are a bit premium compared to local agencies in town. While the breakfast was just average, the overall hospitality and great location made it a pleasant experience.
It has been a wonderful stay, all staffs here are amazing, great hospitality, friendly, attentive. The place look exactly like photos, great location, clean, comfortable, even you have nothing to do in the city just hang in the hotel terrace is good and relaxing with a great view. Definitely five stars hotel service! I also like the quietness within and around the hotel even just 5 mins walk from the castle. Breakfast was wonderful as well, great selection, long hours, taste good.
Staff is very polite and nice. Sweet and lovely people. Other guests were also friendly. Would recommend this peace if you want peace and calmness. Gerome hot air baloon is also close to it, almost 15 minutes drive.
Pertama saya nak ucapkan terima kasih kepada yang menjaga katapa stone house ketika saya sampai lewat malam,layanan yang sangat bagus ,ramah mesra dengan tetamu,makanan sedap ,bilik bersih dan selesa serta view yang sangat cantik jika HAB dapat terbang,sapa² yang nak duduk disini sangat bagus,dekat dengan goreme otogari
Очень красивый и фотогеничный отель, сервис на высшем уровне, красивые номера, тихое месторасположение с видом на достопримечательности, но вида на шары нет, могут залететь единичные, если знать об этом заранее как мы, 10/10. Мне был важен вид, поэтому вторую ночь мы бронировали в другом месте, и важен был красивый отель в первую. Вкуснейший завтрак, не шведский стол.
На машине 5 минут ехать до мест запуска Шаров.
ผผู้ใช้ไม่ระบุชื่อNot up to Mariott standard.
Room is quite new, clean, and spacious.
However there were several problems with the room during our stays.
1) Room temp was too hot (around 24C) which is not comfortable to sleep during the night. The first night, technician came to fix but still need to wait for almost 4 hours (until midnight) then the tem was down too 22C. The next morning, we asked trip.com agent to tell the hotel to fix this by turn on the A/C in advance so that when we back around 6pm the temp will be 21-22C. But nothing was done accoridng to our request. We came back to hotel and need to wait for the temperature until midnight again. The next day we asked the hotel directly to turn on the A/C the whole day wthout turn it off. Then this was the only night that when we came back the room temp was ready at 21-22C. This A/C problem happened to 2 rooms (709 and 1105)
2) The amenity in the rooms were not well prepared. The tissue in the room was finished. The shower gel and hair shampoo also finished. We has to ask for it by ourselves.
3) At the first night, hot water in room 1105 had problem. Technician had to come fix it.
So we wasted so much of our time at the hotel with fixing the room problem which was very disappointing and frustating.
By the way, we asked for the “ICE”, the hotel said that we have to pay for it, which was quite strange because we could ask for the it during breakfast. Minor thing, but just thought that it would be great if it was free for hotel guest.
ผผู้เข้าพักOur stay at Simurg Cave House Hotel was the best stay so far in our 12 day road trip around Cappadocia. What made it so special was the staff, and in particular Bursa! Her English was brilliant (our Turkish is nonexistent) and she told us of things to do, places to visit, etc. She really pulled out all the stops to ensure we had a relaxing pleasant stay. She even helped us with our next accommodation stay due to a technical problem we were having.
The breakfast was phenomenal and we felt full until dinner. The rooms are beautiful and extremely quiet do we got a great nights sleep. A quiet room is a priority for me!
On our arrival at the hotel there was a lot of noisy construction work going on and Bursa dealt with it so we could get some rest after our long journey. It would have been nice if there hadn't been any construction work going on but we understand improvements have to be done sometime! The only thing I'd suggest to the hotel is that they spruce up the rooms when the guests go out for the day. For example, there is a coffee machine in the room but we were never given more coffee or clean cups, and we stayed 3 nights. But other than that, the stay was perfect and we'd definitely return again! And we hope the lovely Bursa is there to greet us.
Thanks to everyone at the hotel for everything you did to make our stay so great.