Slightly rustic by North American standards, but clean and comfortable. Elevators were very small and very slow based on the capacity of the hotel. A bit isolated from shopping and other amenities. You definitely need a car or arrange your transportation if staying there. Nice beach nearby within walking distance. Good breakfast and facilities like pool, spa and massage. Staff were polite, but when we complained about a noisy heater fan in our room, their solution was to simply turn if off instead of fixing it. Not a bad experience overall. It is a very quiet and relaxing area.
We had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
No geral a estadia foi boa. O hotel estava limpo e o atendimento foi simpático.
No entanto, deixo duas recomendações que poderiam melhorar bastante a experiência: a aplicação de cortinas blackout nos quartos, porque as que existem atualmente deixam passar muita luz; e a adição de mais canais na televisão, já que neste momento apenas tem os canais normais.
Very good stay. Room was clean and spacious. Staff were friendly and helpful. They greeted us every time when we passed by the reception. We were not come for the light show but good to have it. Free car park was included but it could be challenging for big car. We didn’t try breakfast nor dine in their restaurant. You may opted for not having the room cleaned and get 5€ voucher in return. Bear in mind that you have to order something more than 5€, one voucher each time.
Na hotel zdecydowaliśmy się tylko ze względu na bliskość lotniska, na dzień przed wylotem. Na początek z plusów, miła obsługa i czysto, dla mnie ok, bo tego jedynie po tym hotelu oczekiwałam.
Jeśli chodzi o sam hotel to wizualnie przestarzały, śniadania też szału nie robią, jakość serwowanych produktów bardzo przeciętna, dla mnie bardziej 3 gwiazdki, na bardzo podstawowym poziomie.
VIP Executive Entrecampos hotel is a good choice when traveling to Lisbon. The room was good and clean. Ther breakfast was very good. There is a good variety of choices. There a few suggestions to improve the quality of the stay for possible guests. 1. The rooms need to have an upgrade. There are few details that could annoy or be hazardous. The rugs in the rooms by the bed block the fridge doors and make difficult to open them. 2. The same rugs could cause tripping particularly when traveling with older people. In my case I was traveling with my mother and she tripped once but I was near her. 3. The hotel needs maintenance and a serious remodeling. One of my high points was the pool, steam room and sauna. They were fantastic. I also loved the piano in the lobby. Overall, this place is a good choice when visiting Lisbon. Thank you for the great service
CCynthia991Very good stay. Room was clean and spacious. Staff were friendly and helpful. They greeted us every time when we passed by the reception. We were not come for the light show but good to have it. Free car park was included but it could be challenging for big car. We didn’t try breakfast nor dine in their restaurant. You may opted for not having the room cleaned and get 5€ voucher in return. Bear in mind that you have to order something more than 5€, one voucher each time.
ผผู้เข้าพักWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
HHarsh.RStayed here for a short trip and loved it. Breakfast was delicious with both local and international items. The room was cozy, and the bathroom was very clean. Excellent hospitality from the entire team.
ผผู้เข้าพักRoom was moldy, hotel stinks really bad, breakfast very poor choices, the only good thing about this hotel is the view. I would NOT recommend this hotel to anybody.
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
CCarlitaAlors en réservant je n’avais pas fait attention que c’était un hôtel pour « couple ». Imaginez la surprise de ma mère en arrivant vu que nous étions mère - fille.
Chambre standard relativement grande, avec un coin « kitchenette » : frigo / évier / micro-ondes / assiettes / couverts / verres.
Selon nous il manquait : des ustensiles de cuisine car plaques de cuisson mais aucune vaisselle pour les utiliser.
Également des accroches au mur ainsi que dans la salle de bains pour les serviettes / vêtements / sacs.
Manque également de rangement ou support dans la salle de bains.
Pas de restauration, seulement un bar à cocktails.
Pour les PDJ, ne vous attendez pas à un « buffet », ce sont des paniers pique-nique chaque matin, relativement bien garnis mais similaires d’un jour à l’autre.
Seule déception : je suis allergique au jus d’orange j’ai demandé 3X si c’était possible de remplacer par du jus de pomme, on m’indique que oui. Au bout de 6 jours j’attends encore mon jus … je me suis fait une raison.
Le quartier n’est pas très propre …
Mais l’hôtel est très bien placé à côté du métro / bus / tram.
ผผู้เข้าพักThe location is quite off from any decent metro if you're with a big luggage. The cobbled path is just not walker friendly, I did not have this information throughout hotel booking or through Google Map. However, I took a private hire after checking out from the hotel and did not bother by the cobbled path at all. Btw, please fixed the broken tiles right in front of your revolving main door, so the guests can have a smooth entrance and exit with their luggages, much appreciated!