Ended up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.
Nice hotel, close to most tourist spots, including bars and restaurants. Staff were good, room was large but more expensive than Mexico City in terms of value.
WIFI was spotty, breakfast was not great, but good enough to start the day off with.
They need to do some basic maintenance in bathrooms, toilet handle inside tank and shower-head had a-lot of calcium buildup that could be fixed with replacement or vinegar and baking soda.
EEdwin.RodriguezEnded up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.
GGeriShaikhHotel wasn't too bad for our first night. They give one small bottle of water and expect clients to get more water from their ”filtered” water dispenser, which was completely empty and didn't get refilled until the following evening when we no longer needed it. The location is not walkable to any stores, cafes, restaurants, pharmacies, etc. You need to get a taxi to go anywhere.
Staff were very friendly and helpful and that was a plus.
The size of the room was all right. The beds were very comfortable. Good lighting in the room. Good size bathroom. Nice view of city below during night hours.
The biggest negative was the AC on our second and last night was leaking onto the bed. Had to keep it off all night and bear the discomfort af a warmer temp as windows don't open.
Water pressure was really good; unfortunately, the hot water isn't consistent and would keep fluctuating between hot and cold.
I do not think the value was good considering all the negatives. I wouldn't return to this hotel.
HHugh057On the whole it was a good experience. However I have been to this hotel several times but this time the food and restaurant service really disappointed me. The beach restaurant was not coping and in two separate occasions I had to wait over 1 hour to get served. They delivered the food as it came out of the kitchen and everyone had their meals at different times. On the second occasion, I waited for an hour and a half to get served very expensive lettuce with some fish. Even though the restaurant was almost empty. The staff should be honest and tell people they cannot cope for whatever reason and let customers go somewhere else. The staff just shrugged their shoulders when I raised my request of food. Perhaps this is the time to look for other hotels in the area.
ผผู้เข้าพักLovely little place, there was nothing to fault with it but also nothing really blew me away. It has a sort of upmarket hostel vibe. Like it is clean, lovely service but the screen door to my room fell off, but they fixed it right away. There was a whole water cooler bottle of drinking water but the contraption to use it was a bit weird. The view from my room was amazing, but the whole place was just a little tired. Lovely people though and it felt very safe.
ผผู้เข้าพักNice hotel, close to most tourist spots, including bars and restaurants. Staff were good, room was large but more expensive than Mexico City in terms of value.
WIFI was spotty, breakfast was not great, but good enough to start the day off with.
They need to do some basic maintenance in bathrooms, toilet handle inside tank and shower-head had a-lot of calcium buildup that could be fixed with replacement or vinegar and baking soda.
ผผู้เข้าพักAuthentic feeling of Mexican home ! Great! Just mosquitoes are problem. A Cleaner has mosquito spray as requested. Even considering mosquitoes, it is still worth to stay! There is a reasonable price restaurant right next to hotel and a cafe two block away. ( most of restaurants are not that reasonable price near beach)
GGernieA very nice hotel with an awesome price value ratio. They also have a free shuttle every 30 minutes to their own beach club with a great restaurant and a very beautiful beach. Well come back for sure.