มีชายหาดและหมู่บ้านอเมริกันอยู่ตรงหน้าโรงแรมเลย เดินทางไปมาได้สะดวก ใน American Village ตอนกลางคืนจะมีชาวต่างชาติเยอะมาก ทำให้ฉันรู้สึกราวกับว่าฉันอยู่ต่างประเทศในขณะที่ยังอยู่ในญี่ปุ่น ผมไม่สามารถมองเห็นทะเลจากห้องที่ผมพักได้ ดังนั้นครั้งหน้าผมจะลองเลือกห้องที่มองเห็นวิวทะเลแทน
I was extremely disappointed with my stay.
Upon entering my room, I discovered a trail of ants inside - an abnormal quantity of ants.
When I reported this to the front desk, the staff consulted the manager and told me that all rooms of my room type were fully booked and so another room couldn’t be arranged.
After spending a short while at the back office, the front desk staff visited the room and saw the situation herself. I was finally moved to another room which I believe is of the same room type. (but I was told earlier it wasn’t available)
Cleanliness aside, the worst part was the manager’s attitude. There was no signs of compassions and no effort to make up for the inconvenience I had to go through, I was given an impression that the hotel didn’t care customers’ experience at all.
Having to plead for a basic level of cleanliness - a room free of unacceptable amount of pests is unacceptable, and the complete lack of empathy on the manager’s part left me very dissatisfied with my stay - my second stay indeed.
TTingOnTheGoRooms are big and spacious but, it feels this hotel is understaffed as our room is quite filthy and looked like it wasn’t cleaned properly. Firstly, the bed looked like someone just lied on it and the beds were skew, secondly the fridge was really filthy, they dnt even bother cleaning it, and thirdly, there’s lots of footprints on the floor which means they dnt have enough time to mop the dirt on the floor. Oh, and we had another issue with the room, TV will automatically switch on by itself at odd hours😬 We had difficulty communicating with the staff as their English is not that fluent.
But overall, it’s a great family hotel, I absolutely loved the facilities, kids had loads of fun at the pool and were crazy about the slides as well as the facilities on the beach. Extra bonus to the “happy hour drinks” (from 3-6pm, 9-11pm ).