Our stay was exceptional, highly recommend this hotel for visitors. The staff can speak very good English; The manager Deya checked in on us to ensure our stay was exceptional and comfortable.
The Hotel is super good .. Everything are amazing..
But we face a scamming that we opened our safe to arrange some documents and cash then the housekeeping team arrived to cleanup … So i let them enter the room for cleaning but I didn’t close the safe since we are in the room in that time. The safe located inside the closet the one you can walk in ..
After they finished the cleaning We find 200 USD from our cash in the safe .. The cleaning team put the new laundry bag right on the top of the safe (in that time it was open) and now body noticed us that the safe is open …!!! I submitted a complaint to the front office of the hotel …!!! And i I described the cleaning staff to them exactly, and who was the person who entered the wardrobe containing the safe...!!! They said they would investigate the incident, and after two days they contacted me again saying they had questioned the cleaning staff, who denied taking anything from our safe...!!! And of course, we didn't find anything... which is obvious because no one would confess in this way without being pressured. And here's the question: why didn't the cleaning staff warn us that the safe was open when they went in to put the new laundry bag on top of it?
1. all was very pleasant upon check in, greeted us well & the hotel lobby was what we expected, ablit dated but well maintained.
2. Room was good , amenities was on par with the 5* rating & bed was super comfortable.
3. Breakfast food selection was large & tasty overall, with many local & international selections. Coffee & Juice were superb. BrAVO!
4. The restaurant manager was super helpful when I had a problem, he followed up immediately to resolve it,
5. ONLY 1 BIG complain..Please buy a few super good quality steam iron & board, the one u have is really relay bad!!!
6. I would stay here again . Service was as per ACCORD standard .. Thank you.
Check in take a bit longer. The reception tell me my hotel was cancel. After give him the booking number only get my room. Hotel also provide breakfast.
HHaris Adam Febriantowell the hotel is very clean, and this is personal experience i got very nice sleep here
the location also very close with the city of medan so very comfortable
ผผู้เข้าพักOur stay was exceptional, highly recommend this hotel for visitors. The staff can speak very good English; The manager Deya checked in on us to ensure our stay was exceptional and comfortable.
ผผู้เข้าพักWonderful stay – peaceful and comfortable
We had a very pleasant stay at Emerald Garden Stay. The place is clean, spacious, and very well maintained. The environment is quiet and relaxing, perfect for resting after a long day. The room was comfortable, with good air-conditioning and strong Wi-Fi.
The host was friendly and responsive, making check-in and communication very smooth. Location is convenient, with easy access to nearby shops and restaurants.
Overall, a great experience and good value for money. I would definitely recommend Emerald Garden Stay to friends and family, and would be happy to stay here again.
RRebecca HaworthOverall good and would probably stay again.
- managed to do online video meetings as wifi was strong
- comfortable and large bed, however bedding was a little stained
- only one lift worked which meant slight wait times, but the second elevator was fixed by our departure
- good location, hectic but as expected, can get all food delivered
- gym was decent, not good enough for a proper heavy gym sesh but good to get a little workout in
- pool area was nice and not too busy
ผผู้เข้าพักHad a very pleasant stay overall. The concierge team truly stood out—they were professional, attentive, and always ready to assist, making the entire experience smooth from arrival to departure.
The lobby is beautifully presented with a welcoming ambience, creating a great first impression. Breakfast offers a wide and varied selection, which is commendable, though there is still some room to further enhance the taste.
The bed is comfortable, ensuring a good night’s rest, and the property is well maintained throughout, reflecting good upkeep and attention to detail.
PPeachy14We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites.
Breakfast was very delicious with western, asian, and local cuisine.
We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in.
Overall we have a great stay here and will definitely stay here again the next time we visit Medan.
RRefaategThe Hotel is super good .. Everything are amazing..
But we face a scamming that we opened our safe to arrange some documents and cash then the housekeeping team arrived to cleanup … So i let them enter the room for cleaning but I didn’t close the safe since we are in the room in that time. The safe located inside the closet the one you can walk in ..
After they finished the cleaning We find 200 USD from our cash in the safe .. The cleaning team put the new laundry bag right on the top of the safe (in that time it was open) and now body noticed us that the safe is open …!!! I submitted a complaint to the front office of the hotel …!!! And i I described the cleaning staff to them exactly, and who was the person who entered the wardrobe containing the safe...!!! They said they would investigate the incident, and after two days they contacted me again saying they had questioned the cleaning staff, who denied taking anything from our safe...!!! And of course, we didn't find anything... which is obvious because no one would confess in this way without being pressured. And here's the question: why didn't the cleaning staff warn us that the safe was open when they went in to put the new laundry bag on top of it?
JJessie SandddyGreat stay as it’s very close to airport. They offer a shuttle which is free every second our from 6am. We had to pay as we went at 7am. Hey ho was 75,000. Gym is ok, very basic. Shower was good & hot. Food was okay, our chicken was questionable and pizza was sweet but I guess that’s what we get for ordering western. Food is also expensive but I guess this is their monopoly as there isn’t anywhere else around. Staff are very friendly and accommodating. Our room was huge and so was the bed! Please be aware this hotel is cashless - only accepting card payment!