It was super amazing stay experience,room was very clean,food was great and yummy.the staff are so lovely.will definitely come back again!
Special thanks to waiter who took our family pictures,and reservation staff who assisted us when we are checked in and checked out
Very noise in the night the room u stayed, had neighbor watching TV loud at 2am and called receptionist no one picked up, so i had to go over to the neighbors room to ask them lower down their tv noise!
The room is decent, breakfast could have more options in them. The other two downsides are that the hotel provides no toiletries except for soap and shampoo, and the wall between rooms is too thin.
We had a wonderful experience at the Novotel Lampung. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
the location isn’t at the center of the city.
the service quite good, but could be better.
the warm water not always worked.
but the industrial design is really good.
ผผู้เข้าพักI had a memorable stay with my kids!
We stayed in the room in the 7th floor - the view is stunning!
Kudos & special thanks to Ms. Maisya who made us feel very welcomed and took great care of us from check in and throughout our stay.
We had fun with baby sharks, turtles, small fishes, etc. guided by Mr. Zul.
We also had fun feeding the birds guided by a friendly uncle.
Ms. Tarisa and Mr. Julio showed great hospitality towards the kids in the Kid's Club - they had a blast!
All the hotel staffs also showed great care and personalized experience; for example, the restaurant staffs somehow mentioned my name when they greeted me, which gave me a real surprise - it shows that they care. They also tried to find out & remembered my kids names and helped them with the foods.
The housekeeping staffs even wrote some nice notes for us.
These small things really make a difference!
Amazing job to the management for nurturing great and caring hotel staffs, who made our stay very enjoyable!
It goes above and beyond our expectations.
Really impressive!!
I have stayed in quite a few 5-stars hotels in my whole life, but none of them can beat the hospitality provided by Marriott Lampung - it's simply the best.
I'd recommend this hotel.
HHansom HoVery noise in the night the room u stayed, had neighbor watching TV loud at 2am and called receptionist no one picked up, so i had to go over to the neighbors room to ask them lower down their tv noise!
ผผู้เข้าพักThe room is decent, breakfast could have more options in them. The other two downsides are that the hotel provides no toiletries except for soap and shampoo, and the wall between rooms is too thin.
NNiezken Wahyu Divilothe location isn’t at the center of the city.
the service quite good, but could be better.
the warm water not always worked.
but the industrial design is really good.
ผผู้เข้าพักI had a great stay at Emersia Hotel Lampung. I was pleasantly surprised to receive a free upgrade to an executive room, which made the experience even better. The room was spacious, very clean, and comfortable. The service throughout my stay was excellent—friendly and professional staff who made me feel welcome. Overall, a great hotel with top-notch service. Highly recommended!