I had a generally good stay at Belmont Mactan. The room was clean and well-maintained, and both check-in and check-out were quick and efficient. However, there were a couple of downsides. The toilet stopped functioning during the last few hours of our stay, which was inconvenient. Also, the shuttle service to the beach didn’t follow the posted schedule, we were made to wait only to be told later that no shuttle was available. Despite these issues, the overall experience was still pleasant.
Location was really good accessible but its quite uncomfortable on the first 2 days of our stay they provided us a room with no water and just direct us to use a common restroom from other floors its very inconvinient specially for women.
Great for a weekend gateway
Beach looks very nice. Beach restaurant, bar and view are great, however we visited it during Halloween evening and instead of chilling vibe there was loud sound of horror movies that no one watched in that moment. Unfortunately we left due to this.
Pizza restaurant is super nice with a la carte menu, team’s congratulations for guests bdays are fun. Pizza, pasta, zucchini with feta are in the top. The only recommendation is to have a faster service, many dishes after oven waited for waiters.
Overall we enjoyed our stay even time was very limited
The KOJO HOTEL is Very Nice and Comfortable.
The Location is Very accessable and its in the Heart of the City.
The STAFF is very accomodating, Sobrang BAIT,
They Find ways para ma meet ang need namin, specially nag Early Check-in kami...
5 STAR!!! ⭐⭐⭐⭐⭐
My first time in Maayo Hotel I was kinda hesitant since it was connected to a hospital , but I finally decided since the location is very accessible. I may say that it’s 1 of the underrated city hotels in cebu , very affordable and amenities are top grade. I loved the ambiance and very friendly staff. I highly recommend this hotel.
We had a very great experience in Bai Hotel with my family. We also celebrated my Auntie’s birthday in Cafe Bai and they give her a complementary cake. Staffs are friendly and approachable. The hotel is very modern and clean. Highly recommended.
CCrisfgI had a generally good stay at Belmont Mactan. The room was clean and well-maintained, and both check-in and check-out were quick and efficient. However, there were a couple of downsides. The toilet stopped functioning during the last few hours of our stay, which was inconvenient. Also, the shuttle service to the beach didn’t follow the posted schedule, we were made to wait only to be told later that no shuttle was available. Despite these issues, the overall experience was still pleasant.
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
ผผู้เข้าพักI enjoyed my stay in Crimson Resort, the room is big and spacious for families, the staff are friendly and well trained, the four pools are huge and fun and the daily breakfast is delicious. We especially enjoyed the foam party at adult pool and Crimzone pool, the playground in Crimsone, the seaweed collection activity, snorkeling and the complete amenities of the room. Cebu beach is so pretty. Big shout-out to Clint in breakfast for his very warm service to me and my daughter.
Cons:
- There was no housekeeping done on 2nd day of my stay which was not informed to me in advance, I think that was not professional.
- They don’t allow food delivery in but the food in the resort is not that delicious to be had everyday (I tried sisig, inasal and pizza).
- You need grab or taxi to go out to Cebu city (and face the jam) as the shuttle only runs 3x a day, so it’s not convenient if you want to explore Cebu.
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
ผผู้เข้าพักThe staff is great from doorman, check-in to breakfast/restaurant. Very friendly and warm. They treat you with sincere respect. The rooms are very clean with amenities and towles never missing.
For breakfast, they offer a wide range of food and variety. I didn't get tired even after 4 breakfasts.
Location is awesome, too. Basically attached to the mall, every kind of food (Jollibee to yakiniku and high-end pancake place) is within 3-5 minute walking distance. Sugbo Mercado is 3 minutes away on foot. Simply the best in the area.