I booked this location for a real “British Experience.” Although I don’t know if it was a real experience, it was a REAL experience. From the moment the car arrived, I was impressed and in love. It is a true country estate, surrounded by green rolling hills and ancient trees. The first view down the driveway was of a stunning estate with beautifully landscaped grounds. We arrived early and they were able to register us immediately. The only downside was the number of stairs to get to the room, but this was minimal. The interior was breathtaking, the outside was awe inspiring. We had originally planned on taking a day to go to London, but quickly decided to stay and enjoy the relaxing atmosphere of the estate. The food was wonderful but the breakfast hours were not as noted. On Saturday, we arrived at 10:30 for breakfast and the buffet was nearly empty, however the staff were kind enough to bring us the few things we needed. The staff were wonderful and added to the exceptional experience of our stay. I will definitely revisit this location in the future. It was a lovely experience.
Customer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
We arrived early however the receptionist was very accommodating and allowed us to check in early, we had booked a twin room as we couldn't see a double room available however the lady changed us to a double room with such ease. Hotel is very clean, room was a very good size and we even saw Deer outside our room in the morning. We used the pool area, the staff were very attentive even lending us a pound coin so we could use the lockers. Will definitely stay again if in the area.
We live fairly local but decided to stay here as my daughter & her friends prom was at the wine estate local to the hotel, we wanted to make our girls prom a little more special.
Staff we’re very helpful friendly went above and beyond to make our stay perfect Cold water in fridge fans in the room and the weather has been hot. Food we ordered from the menu in our room was great & friends eat in the bar area which was also very good. I would recommend and would definitely stay here again.
Lovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
NNHDoriI booked this location for a real “British Experience.” Although I don’t know if it was a real experience, it was a REAL experience. From the moment the car arrived, I was impressed and in love. It is a true country estate, surrounded by green rolling hills and ancient trees. The first view down the driveway was of a stunning estate with beautifully landscaped grounds. We arrived early and they were able to register us immediately. The only downside was the number of stairs to get to the room, but this was minimal. The interior was breathtaking, the outside was awe inspiring. We had originally planned on taking a day to go to London, but quickly decided to stay and enjoy the relaxing atmosphere of the estate. The food was wonderful but the breakfast hours were not as noted. On Saturday, we arrived at 10:30 for breakfast and the buffet was nearly empty, however the staff were kind enough to bring us the few things we needed. The staff were wonderful and added to the exceptional experience of our stay. I will definitely revisit this location in the future. It was a lovely experience.
JJulieLovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
GGrundylowFrom the moment we arrived, the staff were warm, welcoming, and attentive, making us feel truly valued as guests.
The hotel itself is set in stunning grounds, offering a peaceful retreat from the hustle and bustle. Our room was beautifully presented—clean, comfortable, and well-equipped for a relaxing stay. It’s clear that attention to detail has been prioritized.
One of the standout highlights was the spa. The facilities were excellent, and the atmosphere was tranquil—perfect for unwinding. The pool area was spotless, and the treatments were first-class, leaving us feeling refreshed and rejuvenated.
Dining at the hotel was also a fantastic experience. The food was beautifully prepared, full of flavor, and served with a smile. It’s evident that the team takes great pride in the quality of their service.
Overall, I’m delighted to say that Voco Lythe Hill Hotel & Spa has more than redeemed itself in my eyes. I’d highly recommend it to anyone looking for a relaxing getaway with top-notch service. Can’t wait to return!
ผผู้ใช้ไม่ระบุชื่อCustomer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
ผผู้เข้าพักWe arrived early however the receptionist was very accommodating and allowed us to check in early, we had booked a twin room as we couldn't see a double room available however the lady changed us to a double room with such ease. Hotel is very clean, room was a very good size and we even saw Deer outside our room in the morning. We used the pool area, the staff were very attentive even lending us a pound coin so we could use the lockers. Will definitely stay again if in the area.
ผผู้เข้าพักWe live fairly local but decided to stay here as my daughter & her friends prom was at the wine estate local to the hotel, we wanted to make our girls prom a little more special.
Staff we’re very helpful friendly went above and beyond to make our stay perfect Cold water in fridge fans in the room and the weather has been hot. Food we ordered from the menu in our room was great & friends eat in the bar area which was also very good. I would recommend and would definitely stay here again.