Minus
1. Rook 316. Air conditioner not working. Remote screen broken and cannot see control panel. Couldn't change to another room as hotel was full. Had to sleep in room with fan only.
2. Fan didn't seem to work at first but staff managed to repair it. Working fan made loud noises.
3. No mirror in room.
4. One window faces inside of the house corridor the 2nd window is in toilet facing the outside.
Plus
1. Both staff at reception very friendly especially the night shift guy who helped to solve the air con and fan problem. Both are good in english.
2. TV has a few channels in English.
3. There is lift and room has the basic amenities.
4. Location is superb and a good local restaurant nearby.
Brand new hotel with modern, confortable rooms and stylish decoration throughout. Lovely pool and rooftop area. Nice service. Free parking. Good breakfast. Excellent value. I wouldn’t hesitate to stay her again if back in Santo Domingo!
Excelente atención, nos recibieron con una cortesía enviada a la habitación para nuestra celebración un buen champaña y fresas bañadas en chocolate!, hotel recomendado 100%. Su salón para desayunar muy amplio con una súper vista y la comida muy fresca y deliciosa.
MMsNogOOdMinus
1. Rook 316. Air conditioner not working. Remote screen broken and cannot see control panel. Couldn't change to another room as hotel was full. Had to sleep in room with fan only.
2. Fan didn't seem to work at first but staff managed to repair it. Working fan made loud noises.
3. No mirror in room.
4. One window faces inside of the house corridor the 2nd window is in toilet facing the outside.
Plus
1. Both staff at reception very friendly especially the night shift guy who helped to solve the air con and fan problem. Both are good in english.
2. TV has a few channels in English.
3. There is lift and room has the basic amenities.
4. Location is superb and a good local restaurant nearby.
LlludolNot at all a 4-star hotel. Service is bad, they gave me a room that didn't match the photo, then moved me to the actual room, and it was not at all like in the photo. Some USB plugs are broken; it's like they didn't build the hotel the right way with a lot of construction issues. They have a restaurant on the rooftop, the food was bad and very expensive. Regarding the service it's very bad too, the only person who actually did well his job was the guy who moved my luggage. I would not recommend!
ผผู้เข้าพักОтдыхали в феврале 2025 года , рядом с отелем казино и слева от отеля есть супермаркет хороший, понравился также бассейн на крыше в общем все чисто красиво и уютно, по русский персонал не говорит
ผผู้เข้าพักNice staff, very well located in the Zona Colonial and at walking distance from the bus stop to/from Punta Cana. The couch upstairs was nice to chill out and so was the seating area in the patio. Pancakes and the juice for breakfast were nice too. Only thing to improve would be the cleanlineness. The bathrooms were a bit dirty in the mornings and there was some old dirt next to the bed.
SSteven travelYou cant go wrong with this one. Very nice staff, good location, good bed shower and modern. Plus is the self laundry- washing and drying. Very good and new facilities and it is free. Will def go with this one again.