The most notable parts of our stay were the service and the hotel design. Firstly, the hotel is beautifully designed with such a peaceful atmosphere. Secondly, we experienced some issues with the amenities but the service by the front desk and other staff was excellent.
Our issue with the amenities was a shower that did not drain the used water, and therefore prevented us from using the bath tub which was meant to be the defining point of our stay at the hotel. Once the water finally drained at midnight, the drain started emitting a stale, moldy smell that filled the room.
The front desk staff were quick to understand and apologize for the issue with the amenities and stated that they would resolve it ASAP for next guest.
ผผู้เข้าพักI can't say enough about how stunning this hotel is. Nestled in a breathtaking mountain area, the natural beauty all around is truly captivating.
The hospitality we experienced was exceptional. Our host went above and beyond, assisting us with everything we needed. He even provided transportation and cooked delicious meals for us, making our stay incredibly comfortable and convenient.
Our room was nothing short of spectacular. We were given a top-floor suite, boasting a spacious terrace with panoramic views. It was the perfect spot to relax and soak in the scenery.
The breakfast each morning was delightful, offering a variety of tasty options. Overall, our experience was fantastic, and we can't wait to return.
SSchimbaService gave wrong information regarding already booked / included spa services - complimentary fruit basked only arrived after complaints
A singular butler robot is taking care of all the food deliveries for a huge hotel with 6 elevators. After the food arrived in the hotel lobby, it took from 30 minutes up to 3 hours to get delivered to the room.
Why don’t they send a person to deliver food? Or at least call the room to inform that food was brought, so we could have picked it up ourselves?
I am severely disappointed with the level of service for a 5 star hotel.