Difficult to find. Went to the wrong location and was only redirected to the correct location after calling the concierge. You have to open the lock outside the door to retrieve the key. I was told that I had to find my own luggage storage after checking out and it was problematic. Most hotels would have a luggage room, but this one apparently does not have.
Great Service and Comfortable Stay
I had a wonderful stay, The receptionists were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. I really appreciated being able to check in early, which made my trip much more convenient.
The room was comfortable and well-maintained, though the view from my window wasn’t the best. Additionally, the location was a bit farther from the city than I had anticipated, but it was still manageable.
Overall, I was very happy with my stay and would definitely recommend this hotel, especially for its excellent customer service!
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
Das Hotel liegt super zwischen Auschwitz und Energylandia. Es ist ein wirklich schönes Hotel. Leider haben sie es nur nicht so mit der Sauberkeit. In den 5 Tagen als wir dort waren haben sie es nicht einmal geschafft das Klopapier am Zimmer nach zu füllen. Wir mussten uns selbst drum kümmern.
Unterhalb des Hotels ist ein Restaurant und unser Zimmer war genau darüber. Bis 23 Uhr lief im Gastgarten laut Musik. Man hätte glauben können, dass die Musik bei uns im Zimmer war, so laut war es. Sonst war das Zimmer echt größ. Der Kühlschrank am Zimmer war auch sehr laut so dass man nicht schlafen konnte. Wir haben ihn abgedreht.
Das Frühstücksbuffet war in Ordnung. Hab schon bessere gesehen aber auch schon sehr viel schlechtere.
Man sieht dass das Hotel schon etwas in die Jahre gekommen ist. Aber in großen und ganzen war es auch für den Preis gut.
We were only at the hotel for one night for a flight, a comfortable mand, about 20 minutes from the airport. The hotel is located in Kraków. Industrial Zone. Suitable for people who have a car. There is paid parking. The staff was very friendly and helpful.🙏
Always come here, it is our favourite hotel in Krakow and has good acces to the city center, the traveler type is really for anyone, families, couples, businesses travellers, brilliant rooms, good bar, and the service is top notch. Would highly recommend.
I would stay here again, for it's location in the city so close to the rail station that links to the airport in 20 minutes. Also pleasant walking distance into the old town (centre). I read alot in the customer reviews before I stayed that the breakfasts are excellent and now I can see why, very much so. Comfy beds, well sound proofed rooms too and very clean. Overall very good experience here
Overall, it’s a good clean place to stay for 1–2 nights. Despite its central location, the area is quite peaceful. If you book a room on the 3rd floor, you might hear some noise from the room right in front of yours. I appreciated the coffee machine with capsules — a nice touch.
However, there were a few downsides: the two single duvets were quite small, and I felt cold; a larger, warmer duvet would be preferable. The mansard room isn’t ideal for tall people, and the shower tended to clog quickly. Also, the showerhead holder was placed too high. Lastly, the carpeted floor made it difficult to drag a heavy suitcase around.
ผผู้เข้าพักI really enjoyed my stay at the hotel — it was very comfortable, and everything was great. The room was clean and cozy, and I felt very relaxed there.
Just a small suggestion: it would be nice to have some extra bathroom items like a shower cap, cotton swabs, and a штsmall toiletry set.
Also, I used the airport shuttle service, which was convenient. But I was a bit disappointed that the driver didn’t help me with my suitcase — I had to lift it myself into the car, even though it’s a paid service. My luggage wasn’t too big, and as a woman traveling alone, I would have appreciated some help. I think that kind of support is part of good service.
Thank you again for a nice stay!
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
ผผู้เข้าพักWe had a wonderful stay at this property
We got upgraded to Junior Suite and really enjoyed the space
I was quite weary of Mercure after bad experience with them in Singapore, but this property has redeemed the brand !!!
ผผู้ใช้ไม่ระบุชื่อIt was a wonderful hotel. Cleanliness is very good.
Also furniture is so beautiful and European.
I wanna recommend this hotel to friends and wanna stay again.
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!