Difficult to find. Went to the wrong location and was only redirected to the correct location after calling the concierge. You have to open the lock outside the door to retrieve the key. I was told that I had to find my own luggage storage after checking out and it was problematic. Most hotels would have a luggage room, but this one apparently does not have.
Great Service and Comfortable Stay
I had a wonderful stay, The receptionists were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. I really appreciated being able to check in early, which made my trip much more convenient.
The room was comfortable and well-maintained, though the view from my window wasn’t the best. Additionally, the location was a bit farther from the city than I had anticipated, but it was still manageable.
Overall, I was very happy with my stay and would definitely recommend this hotel, especially for its excellent customer service!
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
Das Hotel liegt super zwischen Auschwitz und Energylandia. Es ist ein wirklich schönes Hotel. Leider haben sie es nur nicht so mit der Sauberkeit. In den 5 Tagen als wir dort waren haben sie es nicht einmal geschafft das Klopapier am Zimmer nach zu füllen. Wir mussten uns selbst drum kümmern.
Unterhalb des Hotels ist ein Restaurant und unser Zimmer war genau darüber. Bis 23 Uhr lief im Gastgarten laut Musik. Man hätte glauben können, dass die Musik bei uns im Zimmer war, so laut war es. Sonst war das Zimmer echt größ. Der Kühlschrank am Zimmer war auch sehr laut so dass man nicht schlafen konnte. Wir haben ihn abgedreht.
Das Frühstücksbuffet war in Ordnung. Hab schon bessere gesehen aber auch schon sehr viel schlechtere.
Man sieht dass das Hotel schon etwas in die Jahre gekommen ist. Aber in großen und ganzen war es auch für den Preis gut.
The hotel is really great, nice lobby, big room, nice and clean toilet, I would recommend every one to book it, the only downside is you have to pay the parking and it's expensive (forget how much), and it's not located in the city center so if you drive your car you will need to find parking lot in the city
I would stay here again, for it's location in the city so close to the rail station that links to the airport in 20 minutes. Also pleasant walking distance into the old town (centre). I read alot in the customer reviews before I stayed that the breakfasts are excellent and now I can see why, very much so. Comfy beds, well sound proofed rooms too and very clean. Overall very good experience here
Overall, it’s a good clean place to stay for 1–2 nights. Despite its central location, the area is quite peaceful. If you book a room on the 3rd floor, you might hear some noise from the room right in front of yours. I appreciated the coffee machine with capsules — a nice touch.
However, there were a few downsides: the two single duvets were quite small, and I felt cold; a larger, warmer duvet would be preferable. The mansard room isn’t ideal for tall people, and the shower tended to clog quickly. Also, the showerhead holder was placed too high. Lastly, the carpeted floor made it difficult to drag a heavy suitcase around.
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
ผผู้เข้าพักFantastic 4 star Hotel. There was nothing I could fault. The staff are welcoming with a friendly smile and always helpful. The location of the hotel is perfect, straight over the road from the train station and mall. Makes getting to and from the airport effortless. If we ever come back to Kraków we will rebook this hotel.
PPolarmermaidWhat an excellent hotel with a warm historic ambience and lovely staff. I loved the special antique decor and dark wood. Good place to stay if you don’t know where you are as it’s very central-a short walk to the main historic square and a short walk to the modern three-story shopping mall—Galleria Krakova I think it’s called. There are trams right outside. Take them. If you get lost, use the Bolt App and order a taxi.
There are even a few goldfish in the back beer garden with big umbrellas which must be festive in the warmer months.
There’s a lift. My room was spacious with high ceilings. The bed was big and comfy. There was also a sofa, desk, plenty of hanging space, 🧥 fridge
and kettle with coffee/tea options - very handy. The assorted breakfast buffet was divine. So much to choose from: 🍵 , ☕️ 🍊 🍏 🍪 🍳 🥓 🧀 🫕 🥗 🥣 🧁 🥛 🧃
The staff were all very kind and helpful. The in-house masseur gave me a very good massage. The reception staff helped me pronounce Chocholowski which sounds like Hoho Woof Ski so just picture Santa and a dog skiing to get to the spa in the Tatra Mountains. Something for next time. It leaves you with a good feeling to stay here. 🌞🧳🌞
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!
WWSLeongThe hotel is conveniently located close to the Old Town, Carrefour Express, and tram stops.
There are a total of three power outlets available.
The shower has good water pressure.
Luggage storage is also available free of charge, which was especially helpful for a solo traveler like me who arrived in Krakow at 9 a.m. while check-in wasn’t until 2 p.m.
The only drawback is that you might hear people talking and vehicles passing by especially at night since the hotel is located just beside the main street.