“This is my second times stay here and I’m very satisfied. The room I got this time was very comfortable. The front desk staff were exceptionally friendly, polite, and always helpful with a warm smile. I’ll definitely come back and stay here again.”
Overall, the hotel itself is satisfactory, and this is not my first time staying here for work purposes. The late check-out until 3:00 p.m. was appreciated.
However, I would like to raise a concern regarding the service during my stay. I requested six (6) bottles of mineral water, and the staff initially agreed and informed me that the water would be sent shortly. Subsequently, I only received two (2) bottles.
When I called the lobby to follow up, I was informed that the hotel policy allows a maximum of two bottles only. This was confusing, as my original request was acknowledged and accepted. If there is such a policy, it should have been clearly communicated at the outset.
Additionally, after informing the staff that I was thirsty and requesting that the water be sent as soon as possible, I waited for more than 30 minutes and still did not receive the water. Eventually, I had to walk to the lobby myself to obtain it.
I would like to understand if this level of service is in line with the hotel’s service standards.
ผผู้ใช้ไม่ระบุชื่อOverall is okay . Check in instructions is clear but quite late in returning the deposit, had to text and ask about the deposit refund.