Great location, but well below Hilton standards
I stayed at Hilton Amman for two nights with my friend, and while the hotel has potential, the overall experience fell short of what I expect from the Hilton brand.
Location:
The property is in a nice, more upscale area of Amman — convenient and pleasant, with several hotels around. The check-in process was smooth even though we arrived very late (around 2 AM), which I appreciated.
Room & Amenities:
Unfortunately, the in-room experience was disappointing. Upon arrival, we realized there were no toothbrushes provided — something quite basic for a five-star hotel. We called to request them, and it took a long time before they arrived. When they finally did, only one toothbrush was brought, even though we clearly asked for two. It may seem minor, but after a long day of travel and checking in so late, it was inconvenient and left a poor first impression.
The Wi-Fi connection was extremely weak throughout the stay — to the point that we couldn’t rely on it and had to use our mobile data instead. One of the power sockets near the TV wasn’t working, and the doors and fittings looked quite old and worn, giving the room a tired appearance that doesn’t reflect Hilton’s usual standard.
Overall impression:
Hilton is known for consistency, comfort, and attention to detail — qualities I unfortunately didn’t experience here. The location is a plus, but when basic amenities, Wi-Fi, and room maintenance are overlooked, it affects the entire stay.
Would I stay again? Probably not. I would consider trying another Hilton brand in Amman, such as Signia or DoubleTree, or perhaps explore another hotel altogether.
شكرا فندق فريندز فعليا فندق الاصداقاء تشعر وكأنك بين اصدقائك بل كانك وسط عائلتك فندق يشعرك بالأجواء العائلية بين موظفيه والنزلاء الآخرين حيث يتميز بتقارب المساحات
مناسب جدا لكل من يحب ان يشعر وكأنه داخل بيته وبين أهله وليس فقط فندق والسلام
شكرا لمدير الفندقان الأستاذ ابو زيد
االاخت روان والأخ جهاد
والهاوس كيبينغ فؤاد
مالك الفندق استقبلنا بكل حب
والشيف شاهر
وكافة طاقم الفندق
ان شاء الله نكرر الزيارة ثاني
الفندق جديد ونظيف ومرتب
A warm welcome to this modern hotel. Location a bit far from attractions but many taxis outside. Our room was comfortable size with a big sliding door city view. Shower/toilet adequate and clean. The breakfast buffet was good with a big selection of foods and friendly service. We didn't use the Spa facilities. The gym is small but not well ventilated. Overall, a very enjoyable 3 night stay.
Just amazing. Respectful and responsive staff. Clean and excellent rooms. It was my first time staying at Radisson, and I believe this will be my hotel for future business visits.