Everything about our stay was fantastic greeted beautifully when we got there, room was lovely and clean, facilties brilliant, never a bad holiday experience hotel is beautiful, staff are always so lovely and the entertainment was brilliant will be booking again soon best hotel in blackpool didnt want to leave always a pleasure to stay there my son really enjoyed it wants to come back already you all take care be booking again soon could please keep me updated with the entertainment that's on for the rest of the year
We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
Was a nice place but the staff could do with some training at the main desk, not everyone had stayed there before so it would be nice to be told where the lift to the room was and where the dining hall and entertainment rooms where too. The dining hall is on the 1st floor by the way. 😃
Stayed one night for business. The room was an adapted room so plenty of space.
The bed and pillows however I found to be very uncomfortable, one of the worst nights sleep I’ve had in a long time
Reception/bar staff are very helpful, cleanliness is on point all throughout the hotel
Tje room jad everything we needed. Could have been perfect with bery little attention as paint and chrome peeling off of things in the bathroom, but didn't affect the cleanliness.
Bed was comfy and sheets cleaned well.
The hotel has a little café for the morning, but also the pub next door is great for food.
ผผู้เข้าพักWas a nice place but the staff could do with some training at the main desk, not everyone had stayed there before so it would be nice to be told where the lift to the room was and where the dining hall and entertainment rooms where too. The dining hall is on the 1st floor by the way. 😃
ผผู้เข้าพักWe visited this place with friends, 5 of us, and got a great service for 5 people in 2 different rooms. We shared one toilet. We paid 118 quids for service which is quite nice for 5 people staying for a night. As we were visiting the Blackpool pleasure beach and carrying backpacks would have been difficult so we requested the hotel staff to keep our luggage while we checked out and were gone out for the entire day, and thankfully they agreed. All in all I loved the overall service, highly commendable.
ผผู้เข้าพักomg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back
MMatthew CharlesVery clean room. Amenities were excellent and staff helpful. Despite emails suggesting I needed an app for the key to the property I was provided with a key card, which I preferred. Excellent value.
ผผู้เข้าพักPamela & Peter were great making sure I had everything I needed, including car parking availability. The bed was very comfortable, the shower was basic but hot. I didn’t use the tv & nearby chair but they were available. The breakfast was good & I had a very tasty home-made steak pie & veg one evening. Plenty of pubs and curry restaurants nearby.