Really nice hotel with really good restaurant. All staff members were really amazing, and made my stay really enjoyable.
The only thing they need to sort out the loud noise that comes from the air conditioning in the middle of the night that can’t be stopped from the room. It kept me awake for the most part of my night.
Fabulous location, if you need the airport. But, you have to bus/cab/drive into Southend/Rayleigh/wherever if not wanting the airport.
15min walk to various eateries, if you don't want to eat in the hotel, like Toby Carvery, Hungry Horse, African, fish and chips.
Majority of staff seen were happy and chatty, nice to see.
5* breakfast, would definitely recommend as had lots of choice.
Room was clean, included bed, desk, chair, armchair, safe, kettle, iron, toiletries, bath&shower.
Ideal location.
Welcoming and polite check in from members of staff. Didn't get chance to use resteraunt as we were in a hurry for an O2 Arena event.
Room was adequate for stay although shower head wouldn't stay in a fixed position, the toilet sprayed water at you when you flushed and it would have been nice to have a bin near kettle to put used tea bags etc in.
Checked around the room before leaving the following morning and found dog toys under the bed so obviously not cleaned properly before we arrived.
Lovely hotel in nice grounds. Friendly reception. Decent room (we stayed in the Sartorial rooms) which was spacious. Good breakfast in the main restaurant although continental was a bit limited. Ate in the evenings at the cafe rather than main restaurant and food was good. Also lovely staff.
The hotel staff were very nice and kind. Upon arrival we had a lot of bags and the staff made sure we got a room on ground floor and there was a trolley to move our items at once.
We were indoors all the time so cleaning staff left our room to give us privacy. Next morning we requested to have our room cleaned and in 5 mins there was someone there to clean. So efficient!!
Great place to stay before an early flight. Comfy bed, great shower and air con.
We used the shuttle and it was super cramped on the 445am. I would be careful to give yourself plenty of time in the morning as we had to leave a couple behind that couldn’t fit. They had to wait for the next shuttle.
ผผู้เข้าพักI stayed here the night before an early flight. It was very close walking distance to the terminal and breakfast is served from 4am! So it was perfect. Lovely room, lovely staff and lovely food!
PPlayful+JoyfulThe hotel service is good. Just the restaurant and bar at the hotel is opened from 5-9pm. If you drive , the hotel offers parking. It’s not a problem for you that no restaurants around the hotel.
Anyway, the hotel meets everything you need.
I love the most is the senses of fire safety. Many fire extinguishers in the corridors of the hotel.
ผผู้เข้าพักTo be honest, apart from the fact it was so close to the terminal for a 4am start, it was disappointing. Long queue to check in although staff were polite and welcoming, I had to climb over a pizza box, dirty cup and wine glass dumped outside my door and when I entered the room I wasn't wholly convinced it had been cleaned properly. Also, pet peeve, no biscuits! However, on the plus side it was quiet and check out was quick.
SSamuelThe hotel staff were very nice and kind. Upon arrival we had a lot of bags and the staff made sure we got a room on ground floor and there was a trolley to move our items at once.
We were indoors all the time so cleaning staff left our room to give us privacy. Next morning we requested to have our room cleaned and in 5 mins there was someone there to clean. So efficient!!
ผผู้เข้าพักGood on value for money. peaceful location and environment, comfortable stay, helpful staff. Found a spider and a few insects in the washroom, they can definitely do better with cleanliness. asked housekeeping for a general room clean up while I was out and they emptied the bins and all but beds were not made. I left my Apple Watch accidentally in the room and when I came back it was still there . So good honest staff.
ผผู้เข้าพักThe room was good- clean, well equipped, + biscuits provided as well as tea and coffee! Can't fault it.
Can't comment on the breakfast (included in room price) as its not available at weekends until after 8.30 and I had to be elsewhere by then. From 7.00 in the week.
The thing that let the place down was the parking - or more the point , the lack of it. There must be 40 rooms but only space for 4 cars! All the other car parks around and there are plenty, had max 4 hour stay limit signs on display. Rather than risk a parking charge / fine I found some on-road parking 5 mins walk away and hoped the car would be still there in the morning (it was). If you want a chance for the 4 places you'll need to get there early afternoon - its bedlam there in the evening with the other pub and food outlet customers vying for space, well it was on Friday and Saturday evenings.