Stayed here 5 nights- 23 to 28 September 2025.
My adult nephew with learning disabilities and challenging behaviour ran away.
The Duty Manager Rimah did everything she could to help us including speaking to the police to help file a miss person report.
The housekeeping staff Hasan was off-duty and came across my nephew and brought him back to the hotel in a taxi. At this pool he been missing for more than 8 hours.
The concierge was great too.
Laundry service was spot on.
I am genuinely sorry to the other guests who stayed during this time and that were on the 2nd floor as my nephew had challenging behaviour as part of his disability.
Thank you to all the staff at Emaaar Mektan. You treated us like family and genuinely cared and appreciated our difficult circumstances.
A huge shout out to Rimah the duty manager and the housekeeper Hasan.
Thank you for this nice hotel, walking distance to haram, very pleasant way from the reception , the fastest and tastiest Kabsa Dajaj i have ever eaten
Thank you so much the photo bellow is my room view
The hotel is located at good place. Easy to walk towards haram, they also have shuttle bus to take people to haram during pray times. But this hotel was over priced for the service and quality of stay they provide. I assume it was due to rush season in madina. But overall it was a decent place to stay.
WWaseqOne of the better hotels in Madinah for sure. Everything was top top tier.. The location was good, wouldn’t say excellent (6-10 minutes to Gate 5/4 depending on the lifts and how quick you walk, better for the women to their gates compared to Pullman Zam Zam). Breakfast and styling was great.
AAwaisThe hotel is located at good place. Easy to walk towards haram, they also have shuttle bus to take people to haram during pray times. But this hotel was over priced for the service and quality of stay they provide. I assume it was due to rush season in madina. But overall it was a decent place to stay.