The room was smaller than expected. Not cleaned. Spot on bedsheet. No towel, handwash. Mirror is also expired it's useful life. Geyser is not working. In the wardrobe, lots of untidy pillows are dumped.
It was really extremely nice & comfortable stay for 3 nights at the hotel. All the staffs were cordial. Rooms were big & with beautiful view of the valley with kanchanjungha. Onlyslight issue i faced is with the sleepery flooring of the bathrooms. Once they get wet it becomes really nasty. Urge the authorities to take notice & do the needfull. Breakfast spread was in plenty & tasteful.
It was great trip to Darjeeling. Our room got upgraded by receptionist. She was very humble and kind. She given us the room with mountains view. All staffs were kind and helpful. It was great and comfortable stay. Views from hotel are amazing. Wish to stay again.
Everything is fine except their bathroom basin design is so improper that water fall down out of basin because the tap is small and basin border is thick.
This hotel is massive, felt like i was living in a modern royal palace. I did get lost trying to find my ways. The staff was extremely courteous. I could see that excellent customer service is their top priority. The hotel room is very spacious and clean. Breakfast was also very delicious and they had too many selections to choose from. I had a great time staying at this hotel. Highly recommended!
Lovely hotel in a great location. It's a historic property which means some parts of the room could do with a little refresh. Overall stunning bedrooms with good character. Staff were super helpful and friendly.
Best hotel in Kolkata.
Thanks Ani and all the team from the executive floor for the kindness and service.
Thanks for the lobby, doorman for smile and support.
See you next time.
CCharlesLouisBest hotel in Kolkata.
Thanks Ani and all the team from the executive floor for the kindness and service.
Thanks for the lobby, doorman for smile and support.
See you next time.
SShree Vardhan MundhraCheck in was smooth and quick. I was escorted to my room. The room was well appointed, clean and house keeping did a good job. The hotel took care of an issue with slightly faulty bathroom faucets as well. Overall, a nice stay.
GgerardVery friendly staff and good location. Although 3 stars is a bit high. It is rather 2,5 stars. Breakfast was a good start of the day, continental and Indian. Room was small and old, ac noisy. But who cares; you don’t go to Kolkata to stay in your room. On the roof was a terrace where you can eat and drink. All in all great stay. Will definitely come back next time