Very clean amenities and in close proximity to the train station. Breakfast can be purchased at a reasonable price and there is also a kitchen available if you want to make your own food.
As for drawbacks, I’d say the bunk beds (especially the upper bunk) tend to creak a fair bit, and there was no water for several hours in the morning, making it very inconvenient to go to the bathroom or wash up. The bedside lamps are also too bright. Perhaps dim yellow ones would be better. All being said, it was still a nice stay.
The hotel is the basic we needed when we used it. The room is clean and the double bed is spacious enough for 2 people. The breakfast is great with a variety of breakfasts. My only concern is that the taxi is quite expensive compared to Uber, so I will recommend Uber instead of using the hotel taxi list.
My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues.
Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected.
I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping.
Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place.
An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay.
I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue.
Unfortunately, based on cleanliness alone, I would not rate this stay highly.
I have stayed in this hotel a few times now, and every time the receptionist Izabella has been both helpful and friendly in every transaction whether it be by telephone or in person at the desk. In an industry where this is pretty rare her consistency should be noted and is an asset to her company. The hotel itself is good. No complaints.
The hotel staffs are excellent included the check in staff,swimming pool receptionist,restaurant staffs, and the cleaner,I left my mobile phone when check out,I went to my car to search and when I returned to the lobby,a staff holding my phone and wait for me there.Grateful to them made my term break trip so impressed and will definitely go back if I had holidays,highly recommend
ผผู้เข้าพักHad trouble with hot water on shower control,very hot fine for me but would be concern for children
The control needs looking at
The room was very clean and the facilities were good would recommend to anyone
ผผู้เข้าพักMy stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues.
Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected.
I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping.
Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place.
An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay.
I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue.
Unfortunately, based on cleanliness alone, I would not rate this stay highly.
ผผู้เข้าพักI had a wonderful stay at this hotel. The staff was friendly, professional, and always ready to help with anything I needed. The room was clean, spacious, and well-maintained, with all the amenities I could ask for. The location was perfect—close to local attractions yet quiet and peaceful for a good night’s rest. Breakfast was delicious with a wide variety of options. Overall, a very pleasant experience. I would definitely stay here again and recommend it to others.