ดีมาก กว้างขวางและสว่างสดใส ทำเลดี อยู่ใจกลางเมืองและเดินทางไปได้ทุกที่สะดวก ใช้เวลาเดินประมาณครึ่งชั่วโมงถึงถนน Liuxing และ Kazanqi และยังใกล้กับ Han Princess Memorial Hall อีกด้วย
HHelenaThe hotel is very good and the front desk staffs were very professional & helpful.
The RESTAURANT needs to retraining their employees regarding customer services. EXTREMELY POOR CUSTOMER SERVICES that I ever experienced.
On 9/14 evening around 8:45 pm (this was our second night eating in this restaurant. The first night was very pleasant), one of the hotel waitress was extremely rude. She had an attitude from the moment that we sat down on our table. We requested an additional menus; however, she slapped down the additional menu on the table instead of handed it to us. We took a little longer because we had a hard time saying it in Chinese. She started to get irritated with us.
We ate 2 out of 6 dishes from our order. We waited more than an hours for our 3 abalone skewers, 2 lamb steaks skewers, 1 garlic naan & the mushroom wrap. We saw one of the waiter carried the 5 skewers to the other tables.
We asked another waitress that we didn’t have our 3 abalone skewers, 2 lamb steaks skewers, 1 garlic naan & mushroom wrap. A different waitress said we have to wait for another 20 minutes to get our food. It was almost 9:30 pm. We requested to cancel the abalone, lamb, naan & mushroom wrap.
When we went up to the cashier to pay & it happened to be same rude waitress. She charged all the dishes & my brother in law told her that we ate 2 out of the 6 dishes from our orders . The rude waitress expressed like we were lying to her & started to raise her voice. After the long disputes with the rude waitress, another waitress walked up being our witness that we actually only ate 2 dishes.
We finally only paid for 2 dishes that we actually ate. After my brother in law paid for the meal, I expressed to the rude waitress that she has a bad attitude in English as I was having hard time translated in Mandarin. My sister repeated the exact words to the rude waitress; however, the rude waitress said in Chinese “you are insane”. My brother heard and pulled my sister away as he didn’t want more disputes. I walked back into the restaurant and I asked for her name; she asked me why do I ask for her name. I told her that I want to file a complaint of her. She asked why am I complaining about her. I told her that she had an attitude toward us from the beginning. I demanded to get her name. I said that she’s the first person that I had ever complained. She wrote her Chinese name on a piece of paper with the rude attitude and sarcastically said “thank you”. Of course, I responded “you are welcome”.
After leaving the restaurant, I went to speak with the night manager & told her from the beginning to the end of what happened. The night manager walked with us to the restaurant. She spoke with the rude waitress. She asked her to tell her side of the story & request an apology. Of course she denied of her doing & of course she denied that she said to my sister in Chinese “you are insane “. She refused to apologize. Even the night manager said out loud that she could feel her rude attitude even speaking to the her. The restaurant manager, he apologized on her behalf. Per the restaurant manager, “It seems like a misunderstanding. He tried to minimize the wrong doing of the staff”. Such a disappointment of how the restaurant manager handling this matter. Instead of addressing the issue, he is minimizing the bad customer services & the bad behavior of his staff.
IT WAS NOT A “MISUNDERSTANDING “. It was an extremely BAD CUSTOMER SERVICES. It was a training issue & it was a management issue.
Per the night manager, she will have a meeting and address the issue. I seriously hope that the night manager will follow through this matter.
I never experienced such an unpleasant moment in China & even in the U.S.
Hopefully, the night manager will handle this matter effectively.
TtanyongchooStayed for 4 nights in total. Good breakfast at restaurant at L1. Had Chinese dinner once at restaurant at L1, quality food. Wanda shopping centre nearby. Easy for transport to airport as carpark is infront of hotel. Room was comfortable. However need to get cab to East gate (about cny 8). Walkable to west gate. Pleasant waiting area behind reception while waiting for transport to airport.