It was unfortunate our hairdryer in our room exploded noted accident do happen and we have to move room in the middle of the night but we do love the place and the service was friendly and we noted they try to address and resolve our issues immediately. But was not a very pleasant experience that I had to face unfortunately………
It was on amazing location one minutes walk to new year fireworks. Pizza, cafe, Bars, Woolies,Aldi, just down the building and district of Dockland shopping center in 3minites walk, 2 minutes walk to public parking. Appartments has its own car park that you have to pay extra. 24/7 help desk. Fully secured place. We enjoyed our stay.
Beds in rooms were ok, sofa bed was not comfortable, you literally feel the springs poking your back. We were 5 people so we needed that extra bed which was disappointment.
Good location but bad service. We arrived 5 mins early for the airport shuttle but the airport shuttle left without us due to delay in checking out in the reception counter as the staff was ignoring us while we were standing in front of the reception counter.
We complained to the reception lady immediately the reception lady was very unhelpful! She asked us to walk to the airport without offering any other solution . Awful and impolite
ผผู้เข้าพักThis is a very nice resort. The interior is very clean and large. Bed is comfortable and toilet is good with jacuzzi. You will see kangaroos and cockatoos outside the cottage in the morning and evening. My kids enjoy the stay very much. However you need to either cook your own meals or drive out to eat. The drive is about 15 mins.
ผผู้เข้าพักThe location is perfect. Lots of eateries and shops around. Great view. Room was clean and staff were amazing. Two of the window latches and the ice cube tray were broken. Otherwise it was great.
By the way, I am still waiting for the pre-authorised deposit back. Read some reviews that can be difficult or take long to get that back, hopefully it will not be this case as I really wanna book this hotel again.
ผผู้เข้าพักThe photos on there site show a pool, we got there the pool has weeds growing out of it . Very disappointed and the Beds are very hard as well. The restaurant has closed down as well. The room was clean but know room service so your on your own if you run out of tea and coffee. Thank god we had a microwave so we could still eat.
SSolomon LoOn 24/6 I ordered fried eggs during breakfast, yet the quality of the eggs were not up to standard, yolk was not normal and with no taste at all, yet I ordered same on the next day with a different chef, that was back to a normal egg, I wondered Sheraton would use such quality of eggs!
Another opinion is that gym room facilities are not enough, thanks!
ผผู้เข้าพักThe 1 bedroom hotel room was a great size. The kitchen had everything. The bathroom was good with all the necessary products. The king mattress was very comfortable. Thought it was odd no one made the bed each day and that we didn’t get a towel service each day. Good location, 10-15min from most things. Would recommend.