I had reserved a twin room for 2 nights, and I wanted to reserve a family room for the following 3 nights. As I was in Urumqi earlier, I visited the hotel and was shown a very nice family (1 large bed, 1 single bed) room, and I could had it for the 5 days. Thus I decided to add the 3 more nights. When I arrived the due day, things had changed. Now they could not upgrade the first 2 days to the family room - fair enough. But was is not acceptable is that the large room that I was promised and for which I paid, was not available anymore (”the client decided to stay one more night”), then I had to stay in a small family room where we and our stuff didn't fit. The next day again I was promised to be moved to a larger room and again it was not true. By that time, I got sick with a serious cold and couldn't move hotels, and I even had to extend my stay one more day in tight conditions because of my cold.
Besides, they have too few cleaning stuff for such number of rooms, therefore cleaning was an issue
In summary, never believe the manager of this hotel, he will do whatever fits him independently of his previous promises.
Walking distance from Diwopu T3 terminal and airport metro station. Have to pass through a tunnel. A few food outlets nearby. Provide free dropoff to airport.
RRLacalI had reserved a twin room for 2 nights, and I wanted to reserve a family room for the following 3 nights. As I was in Urumqi earlier, I visited the hotel and was shown a very nice family (1 large bed, 1 single bed) room, and I could had it for the 5 days. Thus I decided to add the 3 more nights. When I arrived the due day, things had changed. Now they could not upgrade the first 2 days to the family room - fair enough. But was is not acceptable is that the large room that I was promised and for which I paid, was not available anymore (”the client decided to stay one more night”), then I had to stay in a small family room where we and our stuff didn't fit. The next day again I was promised to be moved to a larger room and again it was not true. By that time, I got sick with a serious cold and couldn't move hotels, and I even had to extend my stay one more day in tight conditions because of my cold.
Besides, they have too few cleaning stuff for such number of rooms, therefore cleaning was an issue
In summary, never believe the manager of this hotel, he will do whatever fits him independently of his previous promises.