This is one of the best hotels we have had the pleasure of staying in. We were expecting high standards being in Switzerland and we were not disappointed in any way, in fact the standards exceeded expectations. The first impressions were so good, the hotel oozes warmth and welcome and the host greeted us within moments of arrival and made us feel very welcome, like a family would. We were encouraged to contact reception for anything that we needed or wasn't as we would like.... we never needed to make a call. The interior decor was perfectly balanced for the location and everything was spotlessly clean. The room was warm, bed comfortable, and bathroom beautiful - we even had the most amazing view of the Matterhorn!. The quality flowed everywhere with Villeroy & Boch products clearly very popular. Breakfast was a repeat of all the above, excellent choice, excellent setting, and excellent service. Finally, on the note of overall service, we really cannot say a bad word about any member of staff. They work like one big happy family, it was such a pleasure to watch, and be looked after by a happy, competent and confident team.
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