The buffet breakfast was enjoyable. The staff members were welcoming, friendly, and showed great enthusiasm in their service even they could not communicate in English. Additionally, the hotel's convenient location next to a large mall made it effortless to find a variety of dining options nearby. On the whole, I was pleased with the overall level of service provided.
One area for improvement, however, was the air conditioning system, which tended to produce noticeable noise. Furthermore, there were occasions when I detected an unfamiliar odor (smoke) within the room, but I was uncertain of its source. Staff also could not help to resolve for those.
The front desk staff and the guest service attendants FanFan provided excellent service. It was great experience and friendly staff and environment I highly recommend it
It is a good memory for us this time. Not only the device in the hotel, but also the working staff in hotel is very nice and warm-hearted. Especailly Charley Zhang in the front recepition. It's worthy for you to choose this hotel indeed.
In a nutshell, I would like to extend my best wishes to you all team members for a prosperous, successful and fullfilling year of the Snake.
Thanks for your good service for us this time and I will maybe choose it again once I will go to Wuxi next time,I assume.
I like the pulchritudinous China. I like Wuxi. I like Crowne Hotel.
Best regards, Allan Wong
It's a huge space. ideal for movie marathon while enjoying a huge bathtub.
Everything in there.. kitchen, fridge washing machine in all .... next to costly CROWNE PLAZA but a fraction of the cost.
The handsome receptionist is kind enough to provide all means: extension cords for my TVbox (netflix), projector and audio is amazing/
Friendly personnel. The room is good, clean and spacious; a bit mold in a shower though. Nice interior solution with a bathtub. We stayed in rainy day, unfortunately, umbrellas were not available (all were taken out and no umbrella in the room). Breakfast is relatively simple, mostly Asian style, kind of decent. Will I stay there again? - not sure; will depend on competitors’ offers; it feels a bit overpriced.