We stayed here for Christmas and it was a brilliant stay. The hotel is bright, modern and has great areas to relax and have a drink. The rooms were very modern and comfortable, and the food served in the restaurant was also very good.
The reception staff are also very helpful and welcoming, and will do anything to accommodate your needs. A special shout out goes to Sophia, who, even though we didn’t meet face to face, was a massive help through WeChat before and during our stay.
My only criticisms: we ordered cocktails from the Lounge bar and the waitress took almost 20 minutes to make the drinks, and we were the only customers in the bar. I’d suggest better training the bar staff on how to properly make the cocktails, and faster.
Also the standard pillows were a little uncomfortable as they were far too soft - ask for the buckwheat pillows if you need harder.
My only other criticism is that I had to request twice for wine glasses to be brought to the room, as the first request wasn’t acted upon.
Other than that, it was a great stay.our