Generally, the whole hotel had a tired, grubby feeling. This is the first time we’ve felt this way about a Premier Inn. We’ve always avoided staying in Travelodge’s because we’d had poor experiences at a couple of their hotels years ago and, as a result favoured Premier Inn for many years since. However, our stay at Watford’s Premier Inn reminded of us of those poor quality Travelodge’s of old. The communal areas didn't feel clean, but more specifically there were issues with our rooms. We booked three rooms and we all passed comment to each other that the bathroom’s smelled damp and foosty, no doubt due to the fact that none of the fan/ventilation systems worked in these spaces. As the windows had been left open before our arrival we accepted that this was an hotel wide problem and that any request to room move would not result in an improvement. However, we were unaware at just how bad the smells were in our daughter’s room until later in the stay, as she assumed they were all the same and played it down. It was foul and was definitely coming from the shower drain. She then explained that when she’d taken a shower, the tray had flooded and she’d had to remove a foul green/brown sludge from the shower drain to allow the water to flow away. No one should ever have to do this!!!! The drain continued to smell foul and, as the fan/vent system didn't work, she left her bedroom window open all night to vent the smell, but resulting in cold air into the room. Had I known this earlier in our stay I would have insisted on a room change or refund. The decor was also poorly maintained. Cracks and gouges in the plasterwork, marks on the wall and tired/poorly maintained fittings. Asides from these issues, there were also communication issues over what breakfast’s we’d preordered, our vege bacon was overcooked when ordered on the first morning and the timer on the toaster didn't work.
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