Craig
16 กุมภาพันธ์ 2024
I went to check-in, but the parking lot had just been resurfaced and the stench of tar was so strong it permeated the entire hotel, particularly the rooms they intended to put me in. I coulnd't stand it, so I immediately asked if I could cancel my reservation & they agreed to refund me stay. When i asked for a receipt to evidence the refund, the manager became combative and refused. It really made me think they were intent on ripping me off. I asked again and then they became threatening, so I left... probably the worst hospitality I have ever experienced, hard to believe these people represent this hotel chain, awful. I checked my account, still no refund. Very dishonest.
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