Bring the family for the "spa", come for dinner, but do not stay over. This is NOT a Congress NOR Medical Spa Hotel. Expect running kids, jumping in all pools and be loud. More like something between Butlins and Centre Parks. The receptionists are dreadfully trained and so is the supervisor. There is never a director available... we were given a room smelling of cigarettes right at the door entrance, when mentioned the answer was they couldn't force people to smoke outside and that the room wasn't duly inspected; yet no apology. Covid safety is mis-aligned. Sometimes very strict such as no papers nor signatures except if you order drinks at the bar then you owe to sign the bill (only place they ask). They check people's temperature at breakfast in the restaurant, but not at check in to the hotel nor so called Spa. Breakfast at a "Medical Spa" for this place constitutes a bunch of cakes, pancakes and viennoiserie, full english breakfast, 2 fruit options and 3 juice options... On the positive side, the receptionists at the spa were really good, polite and attentive. The hotel reception could learn a great deal from them! We also paid ahead of time €40 for both of us as half-pension (meaning dinner). Great staff and really good food. At €270+ the night for a double room you would expect the service to be impeccable and the promise to be stop on.
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