Sonder the Slate

I recently stayed at Sonder The Slate and can only give it a 1-star review. The overall stay was just okay and definitely not worth the price due to their abhorrent customer service. Upon arrival, my booked loft room wasn't available, and they moved me to a basic room. I contacted support through the chat function on their app. When I explained, this was not the room that I booked and would like to be put in the room I booked, she stated she wasn't able to do that. When I then asked to be compensated for the price difference, the agent insisted that they were the same price, so they wouldn't have provide me with any refund. I had to prove otherwise with receipts, as I had booked a coworker into one of their regular room for the same days. Only then did she change her tune and admit their was a price difference but refused to reimburse me because she said, and I quote "it wasn’t that much of a difference." Frustrated, I requested to cancel and get a refund to find another place to stay, to which she said no, I had to stay in that room. Eventually, I called customer service and spoke to a nice gentleman on the phone, and thankfully, the new agent immediately apologized and agreed to fully reimburse me due to their error and the unavailability of the loft room I originally booked. While the stay was manageable, the initial customer service experience left a horrible taste. I won't be returning, nor will I book my colleagues or recommend this place to anyone in the future

The area was great with an AWESOME pizza place just across the road and a quaint little bar right beside the front entrance. It was within walking distance of the Art Gallery, Scotiabank Theater and Union Station which was pivotal to our trip. Checking in was a little more complicated than I would have liked but after we were able to get in everything was smooth from there.

Once you’re in it’s beautiful. Getting there was a nightmare driving. Best to take transit and don’t worry about a vehicle.

We enjoyed the walk-able location to our venues for the weekend. The property itself left something to be desired. We could hear our neighbours through the walls. There were no extra linens and when we asked the cleaning lady we were told no. The room has drywall cracking, ceiling tiles falling down and lightbulbs that need replacing in very dark areas of the room. Bathroom doors were almost too heavy to open. Floors and carpets needed a good cleaning, our socks were filthy after 1 night of walking around. There were no extra bed linens for the pull out couch. Full size Kitchen was spacious and well stocked with plates, cups, kettle, etc. which allowed us to bring some of our food to save on costs.

The room was sparse. The furniture cheap. Only 1 rickety chair thats more like a stool. The door handle tonthe bathroom was loose and the bathroom door was stiff and heavy sonhard to open. All electrical sockets were difficult to find and access. The television was old and had only 1 channel. Poor sound isolation in the rool so Incould hear everybspund outside my door and window. This room cost me almost as much as rooms at the big name chain hotels...but such a difference in standards. Even the finishings on the drywall were bad. I will never patronize this hotel chain again.

I had a pleasant stay here and would definitely be back.

The no front desk was very unique but I guess it makes checking and getting to your room much easier. And the codes door was fun too

Need more power outlet.

This is a boutique hotel where there are no people working. I booked this hotel with *******, and thank God I did so. I had a booking for this hotel 2 months in advance. I pre checked into this hotel 24 hours in advance, on line. I had to supply all personal information (D/L, credit card) to do so, with facial pictures with side views uploaded into their system. I was on my flight from Calgary to Toronto when an email was sent by *******. My room was canceled by the Hotel. ******* made at least 2 attempts to get in touch with me. The hotel....nothing. No phone call. When I arrived, the Sonder The Slate emailed me...I was canceled. No reason. It was almost sent as if by a lawyer, and not implying any liability to them. I had to scramble with a series of calls to ******* to find me a room. ******* was AMAZING with their response, albeit I had to make a few calls. I was upgraded. And, I sure hope that Sonder The Slate was back charged for the significant delta in cost. I had no increase in my cost, fortunately, for this late minute, rack rate location of new accommodation. Why did Sonder The Slate cancel me? There was no emergency. My counterpart who did not pre register for the room did have a stay there. There was no hotel emergency. He had to wait 4 hours till a real person arrived at the hotel. I will never stay at a Sonder hotel. This is what happens at a "high tech business model" hotel where you people are not the core of your business.