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17 สิงหาคม 2021
We planned to stay here for two nights at this beautiful hotel with a beautiful view in a beautiful part of Umbria, But after only five hours in the room we decided to leave because the air conditioning wasn't working. Very disappointing, given the high price of rooms and the high temperatures outside: 100 degrees. We talked to the front desk about the problem as soon as we arrived but nothing was done about it. When we asked for a fan, we were told we were free to buy one from a local store. We were also told that all the hotel's fans had already been allocated to guests, which suggests that air conditioning was a chronic problem at the hotel. At the same time, the pool was closed because of holiday "festivities," which involved "entertainment," or rather, relentless music that no one appeared to want or benefit from. And that same "entertainment" meant that we could not open the windows in our room Meanwhile, the hotel manager, who overheard our complaints to the front desk, stared blankly at a TV in the lobby rather than resolving the problem. One other note, the restaurant decided to adopt an all-fish fixed price menu tonight. Great, I suppose, if you like seafood in the middle of the Italian countryside or have no allergies to shellfish. All in all, we felt like the hotel staff didn't want us there, that we were a bother.
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