"The service at the hotel is 7 stars. Especially the food and beverage department - Deven, Kiran, and Ganesh went out of their way to accommodate our 10 year old Down syndrome boy. Jay for the beach area was also excellent. Manoj and Antish from the front office did their level best to resolve our concerns and address our needs.
But the hotel itself is more like a 4 star. Pool is not heated. The entertainment at night is very boring and lifeless. The kids club is also lifeless and not interactive at all. The personnel just sit and watch your kid. No interaction at all."