Intercontinental Taiyuan Hotel

This is going to be a very long review 😂. I arrived there a little earlier than the check-in time which luckily they didn't let me wait and attended to me, checking in took quite some time and I had no idea cash was not accepted so there was a lot of back and forth before finally accepting. Now I was ready to pay and I almost shouted from the amount they mentioned, claiming I was to pay a deposit of almost 2K in addition to the full amount of the total days I had to be there and that I would get it back when I check out. So now I was confused about the meaning of deposit here😂 and I explained I did not see any such information which they claimed its a policy and that was the fault of Trip.com. So they now said okay I could reduce the deposit to 1K and I just started laughing cos I only had an extra 1.2K for Miscellaneous cos the next day was my birthday so if I give you that money then I'm not going to be eating for all the days I would be there. So I ended up giving them about 600.....I got to my room and it was beautiful that made me a little calm and try to get over my frustration. Now there was no notice on the fridge so I thought the things in there were complimentary 🤣 and unfortunately I think the A.C was broken and it was quite uncomfortable so after several calls (trying to get someone who could speak English hmmmm) even after a supposed repairman came to check it out it still was hot af, they finally changed my room 🤦🏽‍♀️. I finally was able to move my things to the other room at the other end of the hall cos I had already unpacked and taken a shower. Then there it was, an even more beautiful room with an incredible view😍 which I was glad to had moved cos I hated the view in the previous room. At that moment I was already frustrated and just wanted to sleep but I later received a fruit platter which they said was free and I was like and are the things in the fridge free too cos I'd seen the drinks list with prices so my stupid self thought that was to buy incase I needed extra. They said NO they're not and here I had already drank a bottle of juice and chocolate from the previous room in addition to the new room😂. Now I started calculating and I knew my deposit was gone. To be honest I was disappointed as to whether it was carelessness on my part or Trip.com didn't give much details. I just slept. Next day, during the afternoon I received a call from the manager wishing me a happy birthday and also from the restaurant that they were bringing me a cake, so I just decided to get over everything and enjoy my free cake at least 😂. I received the cake and a gift and it was nice and I was actually impressed by the effort they put into making my day special ❤️. Unfortunately I wasn't able to go to the pool or see any other part of the hotel cos of the whole experience I wasn't really feeling it. But overall I loved the place and the view was incredible and after explaining things to the manager the next day, she apologized for the miscommunication and didn't charge me for the minibar and also I got my deposit back. Hopefully I might visit again someday and I will be prepared next time so I'm not taken by any surprises.

nice location，good breakfast， nice person

Located in the new business and government district area, the hotel is conveniently situated.for business travellers. The airport is about 20 minutes by car and also around 20 minutes to Taiyuan South railway station. Parking is also available at this property. Around the hotel are many restaurants and shops along with the giant MixC shopping mall. The hotel boasts a range of high-quality amenities including a SPA, gym and excellent swimming pool. The downstairs restaurant is also excellent, especially the breakfast buffet, which has many options available. The rooms are well-appointed with modern furniture and comfortable beds. The rooms are large and offer plenty of space too. Staff are very helpful and attentive and also speak good English. Highly recommended and my favorite hotel In Taiyuan!

蛮好的mingugugongmingmingmingninmingmingxingongnihxingmingm

Good！～

Awesome hotel really enjoyed the stay

設施：五星級酒店可能是比較老了，房間不智能，沒有智能馬桶！ 服務：首先我到酒店門口，一個人也沒有，一個泊車的員工看見之後也是慢悠悠的根本沒搭理我，等我走進去才有人幫我拿行李！ 第二天就續住大床房漲價換到雙床房，中間前台服務人員不專業，等了半天，到了樓上發現卡沒有刷磁條，又下樓等！ 每日享用迷你吧一份（當日補充一次）:你上面標着價格，誰知道這個可以不可以使用啊！！問了之後工作人員説，每日可以享受一次，第二次按照這個收費！ 最後身為五星級酒店，太原top1的酒店你家咖啡竟然是雀巢速溶咖啡！！！麻煩與時俱進好嘛！ 洗漱用品你家沒有香皂！

作為資深五星酒店體驗家，我給太原洲際五星好評 1.服務的細緻在於毫無刻意的服務，滿足你日常之所需 2.房間的佈局不緊不松，讓你有安全感 3.得知生日直接送上蛋糕，並且親切地留賀卡。讓人有被重視的感覺 4.不衹是洲際的服務還有太原這座城市的文化底藴充滿鬆弛感，或許這就是安逸與幸福。 5.恰逢五一假期依然井然有序，在不經意之前給你方便已經很不錯了，至於其他硬件位置感受，每個人有每個人的看法。祝願你來太原來洲際，放慢腳步去體會這座城市這家酒店的人文，帶着滿足迴歸那索然無趣的搬磚生活。 最後感謝太原感謝洲際，我凌晨又要飛走了。

禮賓部服務好，禮賓小劉，服務熱情，酒店環境氛圍都很好，服務一級棒，酒店設施各方面也很棒。給我一種賓至如歸的感覺，下次還會選擇太原洲際!服務很周到很有耐心， 幫忙節省了不少時間，非常感謝！