ผู้เข้าพัก
24 พฤษภาคม 2024
Last night was our first visit to New Hall Hotel & Spa. The property and grounds are very impressive, especially viewed from the approach road. Our room (Albatross) in the old wing, was very spacious, clean and comfortable. Unfortunately our experience of the dining facilities was disappointing. I am a member of their group Privilege Award scheme and had booked a DB&B package. While seated in the bar, we were given restaurant menus however shortly afterwards a staff member hurried back to our table stating that we couldn’t order from that menu as we were on a “package “ and handed us an abridged menu instead. Given there were other guests within earshot, we found this unnecessary and embarrassing. Our meals were satisfactory but by no means excellent and the atmosphere in the restaurant was continually disturbed by a very large party dining in an adjoining room who became increasingly loud as the evening and drinking progressed. For some reason none of the staff felt it worthwhile to close the door and try to contain the noise for the benefit of other diners? When they did finally disperse, a member of staff commented that finally we could have some peace!! Our breakfasts this morning both arrived cold so plates were left half eaten yet nobody enquired if there were any problems. Based on our experience, we would be unlikely to return.
แปล